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    • Previous experience in retail and customer service.
    • Ensure a clean and tidy site at all times, paying specific attention to the Health & Safety of all visitors…
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    • Excellent customer service skills especially in a retail, wedding events or visitor attractions.
    • We are looking for friendly, customer focused people to work in…
    • They will provide high quality customer experience to a wide range of visitors, sparking and engaging in conversations about the museum, the exhibitions and…
    • During opening hours, you will be preparing food and drink, serving customers, and promoting our offers, including our best-selling cream teas.
    • As a Visitor Experience Assistant you are responsible for delivering a food and beverage service to the public who attend performances, films, classes, events…
    • This is a varied role supporting all aspects of our seasonal events and helping us to deliver a memorable visitor experience.
    • Previous experience in an educational environment.
    • Provide an outstanding learning and student experience.
    • Job Type: Full time (35 hours per week), Permanent.
    • We are looking for someone who really enjoys engaging with people, making an effort to meet and greet, and talk to members of the public, and staff with a view…
    • Gather guest feedback and contribute ideas for improving visitor experiences.
    • Greet all visitors warmly and provide an overview of the visitor centre’s…
    • Working closely with the Visitor Engagement Manager, you will welcome visitors, support the Box Office Desk, assist with ticket sales and bookings, coordinate…
    • This paid position is ideal for individuals passionate about delivering outstanding visitor experiences and eager to develop their skills within a dynamic…
    • Training and support will be provided as part of your induction to the role, but some paid or voluntary experience working with the public may be beneficial.
    • The necessary qualification, experience and skills required for this role are detailed in the ‘must have’ section of the attached job profile.
    • This role is central to ensuring that all visitors, including disabled, D/deaf and neurodivergent visitors, have an inclusive, welcoming and engaging experience…

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Job Post Details

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General Manager - job post

National Trust
3.8 out of 5 stars
Isleworth TW7 4RB
£57,954 a year - Permanent, Full-time

Location

Isleworth TW7 4RB

Benefits

Pulled from the full job description

  • Employee discount
  • Free parking
  • Company pension
  • Season ticket loan
  • Discounted gym membership
  • Car scheme

Full job description

**Important notice**
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

We’re looking for a visionary leader to take the helm at Osterley & Runnymede—two extraordinary places with the power to shape a more inclusive future. This is a rare opportunity to lead from the front, championing a culture where people are at the heart of everything we do. You’ll be the driving force behind our ambition to end unequal access, turning strategy into reality and ensuring these places are welcoming and meaningful for everyone.

The advertised salary is inclusive of the outer London weighting allowance of £3,315 per annum.


What it's like to work here:Reporting to the regionally based Assistant Director of Operations, you’ll lead the portfolio team across Osterley and Runnymede, representing the organisation with key partners and stakeholders. Osterley Park, a vibrant green space at the heart of its community, and Runnymede, the birthplace of the Magna Carta and a global symbol of democracy and equality, offer an unparalleled platform to engage people from all walks of life. In addition, you’ll also care for the nature-rich landscapes of Ankerwyke and Finchampstead Ridges, ensuring their stories and beauty are accessible to all.

This role includes some weekend and occasional evening working.


What you'll be doing:You’ll lead a dynamic team of departmental heads, each focused on areas such as gardens, facilities, visitor experience, curatorship, and the care of precious collections. Working closely with regional commercial teams and our internal consultancy, you’ll empower your team to succeed and generate the resources needed to invest in conservation and improvement.

You’ll shape the future of these places, inspiring staff and volunteers to deliver exceptional experiences for every visitor. You’ll manage risk and compliance, and be a passionate advocate for nature, heritage, and inclusion. As an ‘expert generalist’, you’ll thrive in a diverse and fast-paced environment, balancing financial, operational, and strategic priorities.

This is a leadership role with real purpose—where you’ll help ensure that everyone, regardless of background, feels these places are for them. Just as Runnymede stands as a beacon of democracy, your leadership will help make our work truly democratic: shaped by, and for, the people we serve.


Who we're looking forApplications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

  • experience leading and managing multi-disciplinary teams, including volunteers and specialists
  • proven success in developing and delivering long-term plans aligned to organisational goals and priorities
  • understands how to manage budgets, generate income, and deliver financial targets
  • demonstrable ability to build and maintain relationships with a wide range of internal and external stakeholders
  • understands and applies health & safety, compliance, and risk management practices
  • experience leading change and delivering projects that improve performance or outcomes
  • demonstrates a commitment to inclusion and creating relevant, accessible experiences for diverse audiences

Criteria for all other applicants:

  • proven success in developing and delivering long-term plans aligned to organisational goals and priorities
  • experience leading change and delivering projects that improve performance or outcomes
  • experience leading and managing multi-disciplinary teams, including volunteers and specialists
  • someone who understands the expectations of people who visit places, and how to give them consistently excellent service
  • confident in managing operational risk, understanding the fundamental need for compliance and knowing what it means to hold others to account
  • a skilled communicator, who can build strong relationships within diverse teams, both internally and externally
  • a leader for inclusion, who finds ways to create an inclusive culture.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places


Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)
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