visitor experience manager jobs

It's leading the team to achieve exceptional results.

It's having a shared and unique purpose, joining a professional team who deliver extraordinary service. This is what makes working for the Royal Household so different.

The Master of the Household's Department handles all aspects of hospitality and portering functions across the Royal residences.

As manager of our dedicated Attendants team across London, you'll play an important role in making sure every event has a smooth set-up and every task meets stakeholders’ expectation.

Key Responsibilities:

• In this varied and dynamic role, you’ll manage all operational aspects of the team, liaising across the branch to gain best use of resources to deliver efficiencies.
• Whether you're setting up for a department meeting or arranging the state rooms for thousands of visitors, you'll liaise with colleagues across the organisation to deliver a seamless operations service.
• You’ll be the person leading and motivating our team to deliver, driving people's performance whilst making sure we're focused on their ongoing development, helping them to reach their full potential.
• You'll develop a thorough understanding of the complexities of each site, before making recommendations that will improve our overall operations and develop our future strategy.
• On hand to assist the wider hospitality management team with their delivery, you'll collaborate to achieve the highest standards in all that you do.

This is your opportunity to use your managerial skills and passion for visitor service to deliver the exceptional.

Essential Criteria:

• An exceptional people manager, you’re confident recruiting, developing and managing performance for a cross-location team, all of which will be vital for this role.
• You'll have experience of managing large teams and complex operations, so you'll know how to guarantee that service standards remain consistently high across multiple venues.
• As a confident communicator, you'll thrive working in a team and inspiring those around you.
• You'll be at ease adapting your approach to build relationships with a variety of colleagues, both internally and externally.
• Well organised, flexible and able to remain cool and calm under pressure, you'll be comfortable managing a range of projects with pressing deadlines alongside busy front-line operations.
• Good analytical and numeracy skills will be important, as will your competent IT skills, as we have a digital outlook in all we do.

Above all, you have a service focus in all you do and know what it takes to create the kind of experience that leaves a lasting and positive impression.

Benefits:

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

• Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
• Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
• We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
• Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees here.