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Title: Shop Manager

Responsible to: Retail People Manager

Responsible for: Assistant Shop Manager and Volunteers

Salary: £12.65 per hour

Hours: 30 hours per week working between Monday to Sunday 9am - 5pm

Location: Arnold Lighthouse Charity Shop

Purpose of the Job

As shop manager you will lead and motivate your team, creating a safe and energised work environment, whilst setting high standards in customer care. You will be responsible for the day to day management of the Lighthouse shop, achieving agreed sales targets, maximising profit and providing effective support and overall management of staff and volunteers in accordance with Valley CiDS standards and policies.

Key Roles & Responsibilities

People Management

• Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst identifying and developing the skill sets of individual team members.
• Effectively recruit, induct and train staff and volunteers ensuring they are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively.
• Be responsible for the annual appraisals of the Assistant Shop Manager and conduct regular one to one meetings to monitor performance.
• Organise working patterns for all staff and volunteers ensuring the shop is fully staffed and effectively operating at all times.
• Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.

Sales and Profit

• Achieve agreed sales targets to maximise profit through effective stock management and cost control measures.
• Effectively analyse financial data relating to sales performance using the Kudos reporting system.
• Strategically support the Retail Management team by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.
• Generate additional income using local partnerships and appropriate social media platforms. Stock Management
• Be responsible for the overall stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner.
• Effectively manage collections and deliveries, regularly liaising with the Logistics Manager, drivers, and shop hives.
• Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable.
• Identify high value items for eBay and any additional ways of recognising alternative revenue streams.
• Maintain the highest standards of display and visual merchandising throughout the shop including attractive window displays.
• Ensure high levels of cleanliness are consistently maintained.

Person Specification

Essential Criteria

• Previous experience in a retail/customer centric environment including the use of EPOS systems.
• Previous experience of communicating with a diverse customer base.
• Ability to motivate, inspire and work as a team.
• Good standard of numeracy.
• Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
• Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness.
• Ability to understand and interpret financial information to manage shop performance outcomes.
• The ability to recognise stock potential to generate income and the importance of attractive presentation.
• Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
• Flexible and positive attitude – Expectation to cover the shop manager and other team member’s holidays & sickness.
• Ability to use Microsoft office packages.

Desirable Criteria

• Experience of working with volunteers.
• Experience within Charity Shops.

Safer Recruitment

We are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will therefore be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

Benefits

• Enhanced Annual Leave
• Company Sick Pay Scheme
• 20% discount in all Lighthouse Charity Shops
• Company Pension
• Employee Assistance Programme
• Access to exclusive shopping and lifestyle discounts
• Christmas Saver Scheme
• Company Events