weekend evening customer service jobs

We are currently looking for multiple Receptionist/Admin candidates to Join our Team in

LONDON, SE8

Overview:

As the Receptionist/Admin on site you will report to the Centre’s Operations Manager. You will be responsible for ensuring customers are given a 5-star customer experience from when they enter the building, to when they leave. You will ensure that all transactions you take are recorded honestly and accurately as per the processes in place that you will receive training on.

It is expected that you will operate in a professional and profitable manner, observing and upholding The Test Centre’s values and adhering to all contractual standards and encourage your colleagues to do the same.

Main Responsibilities and Duties:

· To carry out general reception duties such as answering the telephone, taking and adjusting customer bookings with our online booking system, accurately recording customer information for bookings and collections and to consistently be completely accurate with payments and transactions through our till system.

· To perform all general maintenance duties for your workspace, including maintenance of coffee machine and all customer areas, to check/report stock to your manager where applicable.

· To ensure the public image set by your leadership team is always adhered to, including personal presentation (uniform where appropriate) and with customer interactions.

· To carry out any reasonable order in the interest of the company.

· To undertake other reasonable duties and training in the interest of the company as required by Management.

Person Specification

We believe in investing in talent and potential, however for the best chance of success; experience in most of the following will enable you to fit with our existing team and culture:

· You must have good verbal communication skills including the ability to communicate with credibility to our customers, senior members of staff and other colleagues.

· You must enjoy working in a fast-paced environment.

· You will be committed to delivering a highly responsive service to our customers.

· You must enjoy working as part of a team and recognise individual responsibility to contribute to the performance and success of the team. There should also be an understanding of the needs of others and a willingness to help and adopt a flexible approach.

· You need to be an enthusiastic problem solver with a ‘can do’ attitude.

· You will have the ability to learn and develop and keep up to date with MOT changes and updates.

· You will be organised to ensure all enquires are followed up within agreed timeframes.

· You will be confident in explaining to customers the MOT procedures, going the extra mile for them where possible.

· You will be able to develop rapport and trust with customers and to resolve all customer disputes calmly and reasonably.

· You will demonstrate a commitment to The Test Centre’s brand values in your attitude and behaviour.

The Test Centre's opening hours at this location are 7am - 7pm, 7 days a week.

Rota's are usually created with morning and afternoon shifts however if more/less hours are required than the contracted 30hrs/week we can negotiate this for the right candidate.

Weekends and Monday's are our busiest days of the week so we also require full flexibility during our peak times.

Job Types: Full-time, Permanent

Pay: From £12.21 per hour

Expected hours: No less than 30 per week

Benefits:

• Company pension
• Free parking

Language:

• English (required)

Work Location: In person