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    • ⁠ ⁠Improve workshop systems, processes and reporting.
    • ⁠ ⁠Manage the daily workshop schedule across two sites.
    • Job Type: Full-time, Permanent.
    • Proficiency in workshop management software (R2C) would be advantageous.
    • Proven experience in a managerial role within an HGV workshop or similar automotive…
    • Prior experience supervising or mentoring a workshop team.
    • Escalate supplier performance issues where they affect workshop throughput.
    • Monitor workshop productivity, efficiency and performance against key targets.
    • Manage workshop quality control and resolve technical issues where required.
    • Handle warranty claims and workshop documentation.
    • Experience improving workshop processes and efficiency.
    • Improve workshop systems, processes and operational…
    • ️ Previous workshop or team management experience (highly advantageous).
    • ️ Working closely with a supportive, hands-on team to maintain safe, efficient, and…
    • Maintaining a clean, organised and professional workshop.
    • A modernising workplace with significant investment being made in new workshop facilities.
    • Knowledge of production planning and workshop management systems.
    • Previous experience in a workshop management or supervisory role.
    • Carcare Bosch Service Centre – Airdrie.
    • £35,000 - £50,000+ depending on experience.
    • Bonus available for the right candidate*.
    • Hold a full UK driving licence.
    • Experience using workshop management software.
    • Ensure workshop compliance with H&S legislation.
    • Plan daily workshop activities and allocate work.
    • Supporting the upkeep of a clean and safe workshop environment.
    • Planning/ managing work for a team of up to 4 technicians at our Chichester workshop.
    • Enforce workshop processes, procedures, and documentation standards.
    • Previous supervisory or team leadership experience in a workshop environment is essential.
    • Support workshop planning and vehicle allocation.
    • Health & Safety awareness within a workshop environment.
    • Minor and medium body repairs.
    • Genuine workshop controller experience, ideally from a main dealer or high-volume site set-up.
    • You'll be responsible for the full workshop operation inc 3x…
    • Maintain and enforce quality control across all work leaving the workshop.
    • Exhibition, set-build, or bespoke fabrication workshop lead.

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Job Post Details

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Automotive Service Advisor - job post

Performance Resourcing
London
£32,000 - £40,000 a year - Full-time

Location

London

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension
  • On-site parking

Full job description

Automotive Service Advisor
Croydon (Greater London, Greater London Region)

£32,000 basic salary - £40,000 OTE/annum is achievable.

We are looking for an experienced Automotive Service Advisor for a Franchised Car Dealership in the Croydon (Greater London, Greater London Region) area.

Benefits

  • £32,000 Basic Salary - £40,000 with bonusses is achievable.
  • Industry leading package
  • Access to Perks at Work discounts
  • Enrolment into career development programs

This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Meeting and greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections.

The Role

  • Communicating with customers regarding their vehicle needs.
  • Maintaining positive relationships with customers to ensure repeat and return custom.
  • Using online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes.
  • Keeping customers updated about the status of their vehicle through the workshop
  • Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time.

The successful Applicant

  • Will have 2 years recent experience working as a Vehicle Service Advisor.
  • Understand the importance of the EVHC process.
  • Be focused on delivering a great customer experience.
  • Had no more than 3 employers in the last 6 years.

Together with a generous rewards and structured approach to training and development, this role offers real job security and every opportunity to progress. So if you are looking for a career, please apply.

If we have not responded to your application within 5 working days, please assume that on this occasion your application has not been successful.
Candidates must be eligible to work in the UK without restriction.
Please visit the Performance Resourcing website to view our Privacy Policy.

Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.

INDPR

Job Type: Full-time

Pay: £32,000.00-£40,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • On-site parking

Experience:

  • Car Dealership Service Advisor: 2 years (required)

Licence/Certification:

  • UK Driving Licence (required)
  • Service Advisor Accreditation (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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