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Job Post Details

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Switchboard Operator - job post

Isle of Man Government
3.3 out of 5 stars
Isle Of Man IM4
£27,598 - £33,290 a year - Permanent

Location

Isle Of Man IM4

Benefits

Pulled from the full job description

  • Pay rise
  • Annual leave
  • Relocation assistance
  • Free parking
  • Company pension
  • Cycle to work scheme
  • Canteen

Full job description

About the role

We’re recruiting a Switchboard Operator to join the Operations Division at Noble’s Hospital. In this frontline role, you’ll manage incoming calls, provide accurate information, and ensure callers are directed promptly and professionally.

You’ll be at the heart of our communications, operating the hospital’s switchboard and handling calls for Noble’s Hospital, Ramsey Cottage & District Hospital, Manx Care and the Isle of Man Government. Every interaction matters, whether you’re assisting staff, patients or visitors facetoface or via the switchboard systems. Alongside call handling, you’ll complete a variety of administrative tasks, staying organised and prioritising effectively to keep everything running smoothly.

This role is ideal for someone who enjoys helping people and can remain calm under pressure. You’ll bring clear, professional communication skills, strong organisational ability and a practical, friendly approach. In return, you’ll join a supportive team, make a real difference to the hospital experience, and develop valuable customer service and administrative skills that can grow your career in public service.

If this sounds like the opportunity for you, apply today and help us keep our hospitals connected.

A workplace that invests in you

A competitive salary that increases each 12 months until you reach the salary maximum.

A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.

Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.

Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.

Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.

Ability to apply for an unpaid career break after 3 years’ service.

Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.

Access to the Noble’s Hospital staff canteen where you can purchase affordable meals, drinks and snacks.

Free car parking.

Working for the Isle of Man Public Service

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.

The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.

We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.

Things to note

A standard police check is required for this post, which the Isle of Man Government will cover the cost of for you.

Please note a relocation package is not available for this role.

Ready to apply?

We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at Michael.Crellin2@nobles.dhss.gov.im.

To get the best out of your application, read our article on the important essentials you need to know before applying.

Applications will be accepted up to midnight of the closing date specified. If you have difficulties applying online please contact us on 01624 685000 or by email at helpmeapply@gov.im.

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