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Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

An opportunity has arisen for a part-time Internal Sales Co-ordinator to join the Leeds Team.

This role will provide support to the sales team by managing internal sales processes, ensuring efficient workflow, and maintaining accurate records. This role is focused on delivering the best possible customer service optimizing the sales team’s performance by facilitating communication between departments, handling orders, assisting with client queries, and maintaining sales documentation.

Key responsibilities:

• Handle incoming customer inquiries via phone, email, or in-person, providing necessary information / support.
• Process and follow up on orders, ensuring timely delivery of products and services.
• Coordinate order fulfilment process from initial customer request through to shipping / delivery.
• Track and monitor orders, ensuring accuracy and prompt delivery.

• Liaise with internal departments to ensure smooth coordination between sales and operations.

• Maintain regular communication with customers regarding the status of their orders, delivery schedules.
• Build and maintain strong relationships with existing clients to promote repeat business.
• Assist in resolving customer complaints and issues, ensuring high customer satisfaction.
• Provide feedback from customers to the sales team to improve products and services.

• Prepare and maintain reports on sales, analyse sales trends, and provide insights to the management team.
• Assist in sales forecasting and target setting.
• Manage stocks against agreed levels to ensure balance between OTIF levels, Production Capacity and Aged stock.

Key Skills

• Excellent communication skills both oral and written communication skills with a high level of numeracy
• A passion for customer care, developing good, productive working relationships
• Being able to work as part of a team as well as on their own initiative.
• Good organisational skills and an understanding of process and procedures throughout other departments encompassing the full product lifecycle.
• High levels of accuracy with data entry
• Good understanding of computer systems including Microsoft Excel and other Office products
• An ability to make decisions in line with current business processes.
• An ability to act with integrity and take ownership of customer service issues through to resolution.
• Able to remain calm under pressure and be confident in challenging situations.

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.