1st line support jobs

On site Internal IT Support Technician (1st Level Support)

Wye Valley Group is a thriving organization with a strong presence in Hereford. Our internal IT department plays a pivotal role in ensuring the smooth operation of our business. We take pride in our commitment to excellence and are dedicated to fostering a dynamic and innovative work environment. As we expand our IT team, we invite you to join us in Hereford and become an integral part of our organization's growth and success.

As an Internal IT Support Technician (1st Level Support) at Wye Valley Group, you will be the first point of contact for our internal colleagues when they encounter IT issues across our sites in Herefordshire. Your primary responsibility will be to provide technical support and assistance to resolve IT-related problems, ensuring minimal disruption to our daily operations. This role offers an excellent opportunity for career growth and skill development in a fast-paced on-site environment.

Key Responsibilities:

– Provide first-level technical support to colleagues on-site across our Herefordshire locations.

– Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.

– Install, configure, and maintain computer systems and software applications.

– Assist with user account management and password resets.

– Collaborate with second-level support or external vendors for more complex issues.

– Document support interactions and solutions in the ticketing system.

– Assist with IT inventory management; audit, update and maintain schedules and the procurement of upgrade and replacement devices.

– Offer guidance and training to colleagues on IT-related topics.

– Stay up-to-date with technology trends and best practices.

– Manage the Company’s Cyber Essential Plus accreditation

Qualifications:

– Proven experience in a similar on-site role providing IT support.

– Strong knowledge of Windows and/or Linux operating systems.

– Familiarity with Microsoft Office 365 and common business applications.

– Basic understanding of network concepts.

– Excellent problem-solving and communication skills.

– Committed to delivering exceptional service to our colleagues.

– IT-related certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Driving Licence advantageous.

Why Join Us:

– Competitive salary and benefits package.

– Opportunities for professional development and training.

– Collaborative and supportive team environment in Hereford.

– Chance to work with the latest technology in a forward-thinking company.

– A chance to make a significant impact within the organization.

How to Apply:

If you are passionate about IT and eager to contribute to our dynamic team in Hereford, please apply online by submitting your CV. Your CV should highlight your relevant experience and qualifications for the role.

Wye Valley Group is an equal opportunity employer, and we encourage applications from candidates of all backgrounds and experiences.

Join us in our mission to empower our colleagues with exceptional on-site IT support in Hereford. We look forward to welcoming a talented IT Support Technician to our team!

The role is a full-time position based in Hereford, with occasional travel to our other locations across Herefordshire. A competitive salary is offered, 28 days annual leave (inc. Bank Holidays), life assurance and pension schemes.

Job Type: Full-time

Benefits:

• Company pension
• Life insurance
• On-site parking

Ability to commute/relocate:

• Hereford HR2 6NS: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person