999 Call Handler jobs

Job description

THIS ADVERT IS FOR TRANSFEREES FROM OTHER POLICE FORCES ONLY, OR THOSE WITH RECENT PREVIOUS EXPERIENCE IN A POLICE CONTROL ROOM. If you are not currently employed by another Police Force or do not have recent previous experience as outlined, your application may be withdrawn.

Do you currently work for another police force and are looking for a new challenge with a new force? Are you relocating for personal reasons, but wanting to retain your policing knowledge and experience? In time, would you like progression from call handling into the role of dispatch? Learn more below!

Make a difference when it matters most

Are you ready for a career where every second counts and every call could change a life?

Do you have the resilience to handle situations that most people never encounter?

If so, we want to hear from you.

No two calls are ever the same.

One moment, you could be speaking to a frightened caller whispering that someone is trying to break into their home — you’ll need to stay calm, gather vital information quickly, and keep them reassured while officers are on the way.

The next, you might be handling a distressed parent reporting a missing child, where every minute matters and your ability to ask the right questions could be critical to a safe outcome.

Moments later, you could be coordinating with partner agencies during a fast-moving incident, making rapid decisions to ensure the right resources are deployed without delay.

In every scenario, you are the calm voice in the chaos — providing reassurance, taking control, and making a real difference when it matters most

Join us as a Police Emergency Call Handler—a vital role at the heart of our Contact Management team and the first step in delivering an emergency response when the public needs us most.

If you want a role that truly makes a difference, this is your opportunity.

About the Role

As a Police Emergency Call Handler, you’ll be the first point of contact for members of the public and partner agencies. You’ll handle both emergency (999) and non-emergency (101) calls, assess risk, and ensure incidents are managed in line with force policies and procedures.

You must be willing and able to work a rotating shift pattern which has rotating shifts generally of two days, two afternoons, two nights followed by four rest days. There are weekly variations in the pattern which is attached for reference. This pattern will cover 24/7, 365 days of the year, including weekends and nights. A shift and weekend working allowance will be paid.

Training & Development

• Initial Training: 7 weeks classroom-based at Mansfield Police Station (Mon–Fri).
• Live Call Training: 6 weeks of supervised shifts at Force HQ.
• Progression: Opportunities to develop into the role of Police Dispatcher upon successful completion of your probation.

You must be available for the full 12-week training period.

Key Skills & Experience

We’re looking for individuals who:

• Communicate clearly and empathetically, even under pressure.
• Make sound decisions using their own initiative.
• Work effectively as part of a team.
• Can manage stress and remain calm in challenging situations.
• Are comfortable using computer systems and handling multiple tasks simultaneously.

Application Process

To apply, please provide three examples (up to 500 words each) demonstrating your experience in:

Important: Applications without all three examples will not be progressed.

CVs are accepted however, please complete the relevant sections above or attach your examples as a Word document

Assessment & Interview

Shortlisted candidates will be invited to a work-based test to assess:

• Typing speed (minimum 30 words per minute)
• Spelling and grammar
• Telephone and data entry skills

Followed by an interview.

Reasonable adjustments are available throughout the recruitment process upon request.

Benefits:

Some benefits of working for Nottinghamshire Police include but are not limited to:

Pension scheme – We pay around double the member contribution

Support networks and wellbeing

Annual leave entitlement – Starting at 24 days and increasing with length of service

Blue Light Card discounts

Flexible and agile working where suitable

Please see attached document titled ‘Police Staff Benefits’ for further benefits and information.

For current Office of the Police and Crime Commissioner staff applicants, please note that Nottinghamshire Police would be a new employer. However, an agreement has been made whereby all tenure and length of service will be honoured.

Vetting Level – Recruitment – you must have resided in the UK for at least the last 5 years, with less than 12 months spent abroad (some exceptions for those living on a UK military base).

IMPORTANT INFORMATION

All applicants will be subject to the Nottinghamshire Police Vetting Policy.

Nottinghamshire Police is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the people we serve.

Reasonable adjustments will be considered at a later stage for candidates successfully shortlisted. Please be aware, this will not cause any detriment or impact to your application, our aim is to support you throughout the process.

Job reference

REQ001527

Date posted

29/07/2026

Application closing date

16/08/2026

Location

Joint Headquarters/Arnold

Salary

£28,071 to £29,859 per annum (pro rata if part time)

Package

Shift and weekend allowances may attract up to £8,000 extra per annum (pro rata if part time) Shift pattern is full time, full rotating

Contractual hours

37

Basis

Full time

Job category/type

Call Centre/Contact Management