Account Manager Smiths Medical jobs

Smarter, Faster Care. Join the Digital Health Revolution.

At Open Medical, we have one driving mission: Smarter, Faster Care. We are the experts behind Pathpoint, the award-winning platform synchronising clinical workflows and transforming patient outcomes globally.

We’re hiring a Senior Account Manager who thrives on challenges and is committed to making a measurable difference. This is a high-visibility role where you take personal responsibility for client satisfaction, protecting our recurring revenue while unlocking new opportunities for expansion, across the United Kingdom.

Our team is full-time in-office, as this is how we feel we collaborate, problem-solve and develop ourselves the best. The successful candidate for this role will be expected to be on UK client sites on average 2 - 3 times per week.

The Mission

• Strategic Growth & Retention: Own the full customer lifecycle, preventing churn, leading renewals, and identifying smart opportunities for upsells and cross-sells.
• Day-to-day this means: Mapping out multi-year trust accounts, tracking contract end dates, leading the end-to-end renewal process, and contributing towards business cases and commercial proposals for NHS trusts to expand their use of Pathpoint.
• Client Ambassadorship: Spend 2–3 days a week on-site with NHS stakeholders, ensuring they are extracting maximum value from our solutions.
• Day-to-day this means: Traveling to hospital sites, walking the clinic floors to see how teams use Pathpoint, and implementing creative strategies to
• Operational Excellence: Maintain an airtight HubSpot pipeline and provide accurate forecasting for renewals and expansion to the executive team.
• Day-to-day this means: Keeping your CRM data pristine, logging communication logs right after client meetings, running adoption data reports to spot "at-risk" accounts early, and presenting your commercial forecast in weekly revenue meetings.
• Feedback Loop: Act as the bridge between the frontline and our Product teams to keep our innovation "smarter and faster".
• Day-to-day this means: Translating messy clinical user feedback into clear, objective feature requests, and collaborating regularly with Product Managers to align our roadmap with NHS market demands.

Who You Are

We’ve worked hard to build a culture of excellence and we take great care in selecting the individuals who will carry it forward. To succeed here, you must be:

• A True Team Player: You thrive in a diverse, collaborative environment and win as a team.
• Mission-Driven: You genuinely care about the healthcare space and the impact of digital transformation.
• A Standard-Bearer: You take immense pride in doing your very best work and hold yourself, and others to an exceptional standard.
• Commercial & Responsible: You understand that you are the face of the company; you take personal responsibility for client satisfaction and maintaining our ARR through strategic retention and growth.

What’s In It For You?

We believe in a two-way street. By joining us, you will:

• Shape the Strategy: You won't just follow a script; you'll have the opportunity to lead and refine the operational processes for the entire customer lifecycle.
• Gain High-Level Exposure: Work directly with the Head of Revenue and Chief Commercial Officer, acting as a strategic advisor to our leadership team on all things account management, providing the frontline intelligence that shapes our growth plans and future roadmap
• Master the HealthTech Landscape: Deepen your expertise in NHS procurement and digital delivery, positioning yourself at the forefront of a booming industry.
• Enjoy the autonomy to lead while receiving the structured support and investment you need to reach your full potential

What You Bring

Commercial & SaaS Acumen

• Proven success managing a substantial portfolio of enterprise B2B SaaS accounts, with a measurable track record of hitting retention and expansion targets.
• Strong commercial negotiation skills, with experience managing commercial contracts, renewals, and upsell pipelines through HubSpot (or equivalent CRM).

NHS & Healthcare Expertise

• Deep understanding of the NHS landscape, including how digital transformation impacts frontline clinical workflows
• Familiarity with NHS procurement frameworks and the governance required to deploy digital health solutions.

Relationship & Communication Excellence

• Outstanding communication and presentation skills; you can translate complex technical or clinical capabilities into clear, value-driven language for diverse audiences.
• Exceptional relationship-building skills; you aren't just a point of contact, you are a trusted strategic advisor to your clients.

Logistics

• Flexibility to travel frequently across the UK to be face-to-face with NHS stakeholders (2–3 days a week).

Benefits

• 33 days holiday per annum (including public holidays), increasing with tenure.
• Private Health Insurance provided by Vitality, with a vast array of perks and discounts, included discounted gym membership.
• Cycle to work and salary sacrifice pension scheme
• Access to CPD budget
• Paid sickness and compassionate leave, alongside enhanced parental leave.
• Car allowance/mileage options
• Competitive commission structure
• Salary range £45 - 57k , depending on experience

Our Recruitment Process

• Submit your CV and answer the application questions
• The Intro: A 5 minute logistics and introductory call with the People team
• The Values Fit: A short video call to discuss your motivations for joining and your alignment with our company values.
• The Deep Dive: A 20-minute video interview with the Hiring Manager.
• The Finale: An in-person interview at our offices in Ealing featuring a presentation task.

Ready to deliver smarter, faster care? Apply today.

Pay: £45,000.00-£57,000.00 per year

Benefits:

• Casual dress
• Cycle to work scheme
• Free parking
• Private medical insurance
• Sick pay

Ability to commute/relocate:

• Ealing W5 5TL: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please confirm your salary expectations for the role (range posted in advert)
• What is your notice period or availability to start ?

Experience:

• Account management: 5 years (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person