Acute Medical Ward jobs in Liverpool

Job Title: Clinic Clerk

Location: Willow House, Clatterbridge Hospital CH63 4YJ

Hours: 37.5 / 22.5 (Full time & Part time Available) Mon – Fri / Wed, Thur & Fri.

Trust Location: Wirral University Teaching Hospitals NHS Foundation Trust

We are expecting this placement to last 3-6 months however it may change due to service need.

What you’ll be responsible for:

Book ambulance transport for appropriate patients, following local protocols

Freezing/Unfreezing or deleting clinics due to annual/Study leave etc .. as per agreement with the Consultant.

Re-booking patients who have had to be cancelled due for example of sickness of clinician.

Locate case notes by liaising with medical Records/other departments

Prepare case notes for clinic; including front sheets/labels/date of clinic/name of Consultants/Clinician, History Sheet, other information as required by individual clinics.

Prepare Administrative details for each patient in out-patient/diagnostic status record.

Attach status form to case notes ready for patient consultation

Check if results received if appropriate to clinic and chase results if not available. This may necessitate reading clinician’s last letter to see which test ordered, e.g. Bloods/X-ray/ECG/MRI/Microbiology. Theses may be from this hospital or other hospitals or units.

Receive Patient in clinic, welcome them, check administrative details are correct and amend paper and computer records to ensure all data up-to-date and accurate.

Record details of attendance, treatment and follow-up as designated by clinician on computer

To assist in the production of waiting time statistics

Send out letters to non-attendees and their GP’s and discharge from computer system as per Patient Access Policy.

Book further appointments/investigation as per clinician’s instructions.

Answer telephone enquiries regarding all aspects of clinic activity

Deal initially with any face to face or telephone complaints from patients or GP’s and refer to advice as appropriate.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

Experience of working in an administrative role

Previous experience in an NHS acute hospital

Previous experience of the Cerner Millennium information system

Good verbal and written communication skills

Good time management and organisation skills

Ability to work under pressure

Ability to work as part of a multidisciplinary team

Ability to handle conflict and aggression.

Ability to prioritise, work to deadlines and use initiative

Excellent customer service skills

As a member of NHS Professionals, you have fantastic benefits:

· Competitive pay rates- work this week, get paid next week

· Essential support when you need it- 24/7 365 days- call us anytime

· Multi locational- work across neighbouring Trusts

· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

· Training and development opportunities- Keep up with the essentials and more

· Build holiday allowance for every shift you work- your work life balance is important to us

· Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Pay: £12.92 per hour

Work Location: In person