Skip to main content
Post your CV and find your next job on Indeed!

Application Support jobs in London

Sort by: -
    • Identify opportunities to improve application stability, support processes and operational efficiency.
    • Proven experience supporting business-critical production…
    • View all Berkeley Insurance Group jobs - Borehamwood jobs
    • Salary Search: Application Support Analyst salaries in Borehamwood
    • Analysing trends and support data to uncover improvement opportunities.
    • The confidence to work with internal stakeholders, suppliers and support teams to drive…
    • Working knowledge of Android and Linux environments; able to support edge cases confidently.
    • Documenting AV configurations and building runbooks that enable the…
    • Provide both remote and deskside support where required.
    • Provide technical support across Microsoft 365 services and workplace applications.
    • Carrying out onsite customer visits for both scheduled work and reactive support requirements.
    • A role that combines service desk support, customer engagement…
    • You’ll provide 2nd and 3rd line ICT support, investigating escalated, complex and recurring technical issues and ensuring requests are resolved efficiently in…
  • View similar jobs with this employer
    • Provide first-line support, log and prioritise tickets, troubleshoot routine issues and escalate when needed.
    • Help with staff onboarding and offboarding.
    • Excellent communication skills with the ability to support and engage colleagues at all levels.
    • Work collaboratively with colleagues, suppliers and stakeholders…
  • View similar jobs with this employer
    • Respond to incidents and service requests via ServiceNow, video call/phone, email, remote support tools, and walk-up support channels.
    • Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you…
    • Manage and monitor the support mailboxes.
    • Being part of the afterhours support rota.
    • Provide support & Implementation services to our clients.
    • Visit clients & work on client premises.
    • Resolve IT issues and problems.
    • Previous work experience is not required for this entry-level position.
    • Office-based technical support and troubleshooting.
    • Handle technical queries and support issue resolution.
    • Technical Support Engineer (HVAC / BMS/ Mechanical).
    • Assist in managing school IT assets, including inventory tracking and equipment lifecycle support.
    • Collaborate with the regional AIT support team to escalate…
  • View similar jobs with this employer
    • Good organisation and the ability to manage multiple support requests.
    • Full training and support will be provided by your workplace mentor and from the team at…

People also searched:

technical support
service desk
application support analyst
application support engineer
software support
support analyst
technology
application specialist
support
support engineer

Job Post Details

Application Support Analyst
Berkeley Insurance Group
Borehamwood
•
Hybrid work
Full-time
Apply on company site

Job details

Pay information not provided
Company pension
Full-time
Hybrid work in Borehamwood

Full job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Application Support Analyst

Location: Hybrid - Some travel to other locations

Package: Negotiable + Benefits


About the role

Brown & Brown Europe is seeking an experienced Application Support Analyst to join our Technology Solutions division. You will provide predominantly 2nd line support for a portfolio of business-critical applications, taking ownership of complex incidents, technical investigations and problem-resolution activities.

Working closely with software vendors, business stakeholders and delivery teams, you will support the effective operation of existing services while helping to introduce and transition new solutions into live support.

The day to day

  • Support business-critical applications, integrations and associated technologies.
  • Use SQL to investigate issues, analyse data and support problem resolution.
  • Use Postman for API testing, diagnostics and validation.
  • Monitor and investigate application performance using Azure Application Insights and Kusto Query Language (KQL).
  • Troubleshoot issues across system integrations, REST APIs, application services, database layers and JSON payloads.
  • Manage incidents and service requests through to resolution, maintaining clear communication throughout the incident lifecycle.
  • Work with internal development teams, software vendors and third-party suppliers to coordinate effective resolution and escalation.
  • Conduct root cause analysis, identify recurring issues and support permanent corrective actions.
  • Test software fixes, enhancements and releases, and support the transition of new applications into production.
  • Create and maintain support documentation, knowledge articles and operational guidance.
    • Identify opportunities to improve application stability, support processes and operational efficiency.

Key responsibilities

  • Take ownership of complex application incidents from initial investigation through to resolution.
  • Provide a high level of customer service to internal and external customers.
  • Work collaboratively with technical and non-technical stakeholders to resolve issues efficiently.
  • Support ITIL-aligned incident, problem and change management processes.
  • Contribute to continual service improvement and operational best practice.
    • Promote ownership, accountability and a customer-focused approach to service delivery.

About you

  • Proven experience supporting business-critical production applications in a 2nd line or application support environment.
  • Strong troubleshooting and analytical skills, including application, integration and data-related investigations.
  • Experience taking ownership of complex incidents and conducting root cause analysis.
  • Hands-on experience using SQL, REST APIs, JSON and Postman.
  • Experience using Azure Application Insights and KQL to investigate incidents and monitor performance.
  • Experience working with third-party support providers and external suppliers.
  • Strong communication, organisation and stakeholder engagement skills.
  • Experience working in an ITIL-based environment and using ITSM tools.
  • A good understanding of the software development lifecycle, including testing, deployment and release activities.
A proactive, customer-focused approach and commitment to continuous improvement.

    Qualifications and desirable experience

    • Experience supporting insurance, financial services or other regulated business applications.
    • Experience with Instanda or NetSuite.
    • Exposure to application monitoring, telemetry and observability tools.
    • Experience supporting cloud-hosted applications and integrations.
    Relevant ITIL or technical certifications.

      The rewards

      • A negotiable basic salary and a comprehensive benefits package, including holiday and company pension.
      • A collaborative, open and honest environment focused on delivering strong outcomes for our clients and teammates.
        • Support for professional development, including funding for relevant professional qualifications.


      We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

      Let Employers Find YouUpload Your Resume