Bioinformatics jobs

Product Specialist (Life-Science)

Company: Advanced Molecular Diagnostics Ltd (AMD)
Location: Nottingham, UK (On-site)

The Opportunity

Advanced Molecular Diagnostics (AMD) is a premier Technology Creator and innovator in the field of molecular biology. With a portfolio of over 500 proprietary assays developed in-house, we have established ourselves as global leaders in diagnostic sensitivity, specificity, and ease of use.

Our products are used across the globe to solve complex diagnostic challenges. We operate as a high-efficiency, innovation-driven organization, leveraging a sophisticated network of global partners to maintain our rapid pace of development. We are now seeking a Product Specialist to join us at the heart of our commercial engine.

This is a high-level “right-hand” role working directly with the Managing Director. You will not just be managing tasks; you will be supporting the global distribution of world-class diagnostic technology. The role is ideal for someone who wants to gain broad experience and grow into a more senior position over time

Key Responsibilities

Key Responsibilities1. Product Management & Documentation

• Manage and maintain product documentation throughout the product lifecycle.
• Prepare, review, and update technical files, product specifications, instructions for use (IFUs), user manuals, technical datasheets, validation reports, and marketing support materials.
• Ensure all product-related documents remain accurate, compliant, and aligned with regulatory and quality requirements.
• Support the introduction of new products by coordinating documentation, product launches, and technical communications.
• Work closely with R&D, Production, Regulatory Affairs, and Quality teams to ensure product information remains current and technically accurate.
• Assist in product portfolio management and continuous improvement activities.

2. Quality Management & Compliance Support

• Support the maintenance and continuous improvement of AMD's Quality Management System (QMS) in accordance with ISO 13485 and applicable regulatory requirements.
• Participate in document control activities, including review, revision, approval, and distribution of quality documents.
• Assist with internal audits, supplier quality assessments, and quality improvement initiatives.
• Support investigations related to product complaints, non-conformities, CAPAs (Corrective and Preventive Actions), and root cause analysis.
• Collaborate with manufacturing and R&D teams to ensure product consistency, traceability, and compliance.
• Monitor customer feedback and quality performance indicators to identify opportunities for improvement.
• Support risk management activities and product change control processes.

3. Customer Communication & Technical Support

• Serve as a key technical contact for AMD's international customers and distribution partners.
• Provide professional and timely responses to technical inquiries, troubleshooting requests, and product-related questions.
• Coordinate resolution of customer issues by working closely with R&D, Quality, and Production teams.
• Deliver exceptional customer support while maintaining strong technical credibility and professionalism.
• Support customer onboarding and implementation of AMD technologies.
• Gather customer feedback and market intelligence to support product development and business growth.
• Ensure all customer interactions are documented and communicated effectively across internal teams.

4. Global Distributor Relationship Management

• Build, develop, and maintain long-term strategic relationships with AMD's global distribution network.
• Act as a primary point of contact for international distributors, ensuring effective communication and ongoing support.
• Conduct regular distributor meetings to review business performance, technical requirements, product updates, and growth opportunities.
• Support distributor training programs, product launches, and market expansion initiatives.
• Assist distributors in identifying new business opportunities and expanding AMD's market presence.
• Coordinate distributor requests, commercial inquiries, and technical support activities.
• Foster strong partnerships based on trust, responsiveness, and mutual business growth.
• Monitor distributor performance and support continuous improvement of distributor engagement strategies.

5. Product Knowledge & Technical Expertise

• Develop in-depth knowledge of AMD's extensive molecular diagnostics portfolio and technology platforms.
• Provide scientific and technical guidance to customers, distributors, and internal stakeholders.
• Support assay validation activities, performance evaluations, and product optimization projects.
• Assist in preparing technical presentations, scientific materials, and application notes.
• Stay informed about developments in molecular diagnostics, infectious diseases, genetics, and emerging technologies.
• Act as a technical advocate for AMD products across international markets.

6. Training & Product Applications

• Prepare and deliver technical training sessions for customers, distributors, and internal teams.
• Conduct remote and on-site workshops, seminars, and product demonstrations.
• Develop training materials, protocols, presentations, and application guides.
• Support customers in achieving optimal performance and successful implementation of AMD technologies.
• Assist in evaluating customer workflows and recommending best-practice solutions.

7. Cross-Functional Collaboration

• Work closely with R&D, Quality, Regulatory, Production, Operations, and Commercial teams.
• Support coordination between internal departments and external partners to ensure successful project execution.
• Facilitate communication between technical and commercial stakeholders.
• Contribute to process improvement initiatives that enhance efficiency, product quality, and customer satisfaction.
• Assist with strategic projects and business priorities directed by senior management.

8. Business Growth & Strategic Support

• Support the Managing Director in executing strategic business initiatives and international expansion activities.
• Contribute to market research, competitor analysis, and business development opportunities.
• Assist in identifying new markets, partners, and commercial opportunities for AMD products.
• Support preparation of business reports, presentations, and distributor performance reviews.
• Take on increasing responsibility as knowledge, experience, and leadership capabilities develop.

Skills & ExperienceEssential

• Degree in Molecular Biology, Biotechnology, Biomedical Science, Genetics, Life Sciences, or a related scientific discipline.
• Strong understanding of molecular diagnostics, PCR technologies, and life-science products.
• Excellent written and verbal communication skills.
• Strong technical documentation and report-writing abilities.
• Ability to communicate complex scientific concepts clearly to technical and non-technical audiences.
• Strong organizational skills with exceptional attention to detail.
• Customer-focused mindset with excellent relationship management skills.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Proactive, adaptable, and solution-oriented approach.

How to Apply

Please submit your CV and a Cover Letter. In your letter, please outline how your background in science or operations prepares you to take ownership of a multifaceted commercial role.

Pay: £25,500.00-£29,500.00 per year

Benefits:

• On-site parking

Ability to commute/relocate:

• Nottingham NG1 1GF: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person