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    • Contract: 6 month FTC - 37.5 Hours per Week.
    • In this role you will be helping both internal and external customers in relation to the collection or delivery of…
    • They deliver expert leasehold and block management on behalf of institutional investors, developers, and residents’ management companies.
    • All Bromley by Bow Health sites with a centralised base.
    • Director of Finance and Resources.
    • The Payroll and Pensions Manager is responsible for the effective…
    • Possibility to work 7 days a week, working 5-6 days a week is a must.
    • This is not a part-time position.
    • Proof of right to work in the UK.
  • View similar jobs with this employer
    • We provide paid training – all you need is a positive attitude, reliability, and a valid driving licence.
    • Mileage paid on top of the day rate.
  • View similar jobs with this employer
    • We provide paid training – all you need is a positive attitude, reliability, and a valid driving licence.
    • Mileage paid on top of the day rate.
  • View similar jobs with this employer
    • We provide paid training – all you need is a positive attitude, reliability, and a valid driving licence.
    • Mileage paid on top of the day rate.
    • Bromley by Bow, East London.
    • Rates start from £94.52 up to £144.25 per day with AM or PM routes available.
    • Working 3-8 hours per day, 5-6 days per week.
  • View similar jobs with this employer
    • We provide paid training – all you need is a positive attitude, reliability, and a valid driving licence.
    • Mileage paid on top of the day rate.
    • We are looking for someone who can adhere to instructions and adjust according to service demands.
    • Being physically fit is essential, as you'll need to handle…
    • Type: IMMEDIATE START/WEEKLY PAY/FULL TIME.
    • Deliver parcels, all shapes and sizes, to our customers (residential & commercial locations)You must be available…
    • 1 to o 2 years’ experience of working in a similar role.
    • Experience is preferred but not essential as full training and ongoing support will be given.
    • 1 to o 2 years’ experience of working in a similar role.
    • Experience is preferred but not essential as full training and ongoing support will be given.
    • To generate and promote a caring and supportive environment for CareFocal’s clients by implementing very high standards of professional care and support.
    • Reporting to the Senior Specialist BMS or Operations Manager, you will hold a variety of responsibilities, including supervision and troubleshooting, to ensure…

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Job Post Details

Customer Service Advisor - job post

DPD Group UK
2.6 out of 5 stars
Unit F, Twelvetrees Crescent, London
£24,700 a year - Full-time

Job details

Pay

  • £24,700 a year

Job type

  • Full-time

Location

Unit F, Twelvetrees Crescent, London

Benefits

Pulled from the full job description

  • Free parking
  • Company pension
  • On-site parking

Full job description

Company Description
  • Contract: 6 month FTC - 37.5 Hours per Week
  • Salary: Circa £24,700 + LWA
  • Location: DPD London Docklands, Twelvetrees Crescent, Bromley-by-Bow, London, E3 3JG
  • Days of Work: Monday to Friday, with occasional Saturdays (1 out of 4)
  • Hours of Work: 08:00 - 16:30

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer


Job Description


Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on;

  • Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
  • Carrying out thorough investigations for missing parcels and resolving delivery disputes
  • Promoting company products and services to new and existing customers

Qualifications


What we’re looking for;

  • You will have proven and demonstrable experience of working in a fast paced customer service environment
  • You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
  • You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
  • Excellent administration skills with the ability to use Microsoft Office programmes
  • Demonstrate high levels of self-motivation and initiative to effectively problem solve.
  • Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information


About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

  • Holiday trading
  • Enhanced maternity and paternity package
  • Free life assurance of 4 x salary on joining the pension scheme
  • Free onsite car parking for all employees
  • Health Kiosks visiting every location
  • Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
  • Milestone Days off to celebrate with your family and friends
  • For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.

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