Brook Street jobs in Derby

Salary: £25,506 plus average bonus earning potential of £8,400 per annum
Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Saturday
Location: Remote, Mainland UK only
Start date: 21st September 2026

We're recruiting on behalf of the UK's leading specialist provider of appliance care and protection. With over 100 years of experience, our client supports more than 6 million subscription customers, protects over 20 million appliances, and provides peace of mind to around one in three UK homes.

Right now, we're recruiting Inbound Customer Sales Advisors for a role that offers great work life balance, working from home and comprehensive training: (5 weeks, initial 2 weeks Mon-Fri: 9am - 5:30pm).

As a Customer Sales Advisor in our Retentions team, you'll be the first port of call for customers who are renewing or cancelling their plans. Day-to-day, you'll build rapport with customers, get to know their individual needs and put their interests first and use your sales and communication skills to upsell products.

The experience and skills you need
If you have telesales or telemarketing experience and would like to create a long-term career within a call-centre environment, apply today to find out more.

• 1 years continuous and targeted sales experience within the last 3 years
• A driven mindset with strong customer service and sales skills with a love for hitting targets
• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed

How you'll be rewarded

• 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
• Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
• Health and Wellbeing - Discounted gym membership, help towards dental, optical, and physiotherapy costs
• Pension scheme - Matched employer contributions up to 5% of basic salary
• Life assurance - Employer funded cover of 4x basic salary
• Employee assistance programme - Free support for physical & mental health, financial assistance and more

Immediate interviews available.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.