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    • Identify opportunities for improvement and support practices through change.
    • Field-based Salary up to £43,000 DOE 37.5 hrs/week CPD supported.
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    • Deliver an integrated and highly effective business support service.
    • Work together, share knowledge and support each other.
    • Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
    • Demonstrated experience working with universities, colleges, or further education institutions.
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    • Contributing to formal and informal training for education staff.
    • Modern workspaces designed to support collaboration, productivity and wellbeing.
    • Occupational Health and wellbeing support.
    • Lead, support and inspire a skilled workforce committed to delivering excellent services.
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    • Develop clear, engaging and practical learning materials that support learner understanding and facilitator delivery.

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Job Post Details

Business Support Manager
Up to £43,000 a year
Full-time

Job details

Up to £43,000 a year
Childcare, Annual leave, Company pension, Cycle to work scheme
Full-time
Remote

Full job description

Business Support Manager - East Midlands and Norfolk

Field-based Salary up to £43,000 DOE 37.5 hrs/week CPD supported


The Opportunity


Make a real difference across a group of practices. Coach, develop and inspire colleagues at every level — including delivery on our flagship leadership programmes.

This is more than a training role. As part of our Business Support team, you'll work alongside Business Development Directors and Practice Management teams to develop people, strengthen practices, and lead meaningful change across your region.

You'll also play a central role in delivering our group-wide leadership programmes — including Senior Leaders, Developing Leaders and others — helping to build the next generation of veterinary leaders across VetPartners.

We'll invest in you from day one: comprehensive training, coaching from experienced colleagues, and the support you need to thrive in the role.


What You'll be doing


Collaborative projects

Partner with BDDs and Practice Managers on people and practice development initiatives.


Leadership programme delivery

Facilitate and deliver Senior Leaders, Developing Leaders and central L&D programmes.


Supporting continuous improvement

Identify opportunities for improvement and support practices through change.


Coaching & mentoring

Build confidence, capability in individuals and practice teams.


Current colleague, Nik, who joined the team 12 months ago described her experience in the role; “Since starting in my BSM role within VetPartners, I've loved getting involved with practice projects, developing my skills in coaching, leadership and delivering workshops, as well as working within a team with such an incredible culture. Everyone is approachable, collaboration is encouraged, and it’s so motivating to work in an environment where your contributions are greatly valued and recognised.”


What We're looking for


Essential


  • Experience working within veterinary practice — clinical or management background
  • Proven track record in leadership development and coaching
  • Experience delivering engaging training to diverse audiences
  • Confident facilitating group sessions and presenting at all levels
  • Strong project coordination and communication skills
  • Based within and able to travel regularly across the East Midlands & Norfolk, and for occasional Meetings in York


Would strengthen your application


  • Leadership qualification (e.g. ILM, VBM)
  • Experience implementing organisational change
  • Familiarity with learning design frameworks
  • Experience working across a multi-site or regional remit


Sound like you?


We'd love to hear from you. Apply now and join a team that's passionate about developing people and practices across VetPartners.


We offer a competitive package to include:


  • A 37.5hour working week, and 6.6 Weeks holiday including Bank Holiday - with the facility to buy up to 10 days, or sell 5 days, holiday
  • Salary up to £43000, dependent on experience
  • CPD support
  • Professional Memberships (where relevant)
  • A field-based remote role, ideally for someone based centrally, for visiting our East Anglian and East Midlands Practices. Cambridgeshire would, roughly, minimise travel
  • Salary Sacrifice facility available (for Pension, EV Scheme, Cycle to Work and / or childcare vouchers)
  • Westfield Health Plan & discounts with major retailers


If you have the desired skills and would like to be part of this exciting team - we would love to hear from you...

(Please Apply Directly - No Agency Submissions)

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