Business Support Officer jobs in Manchester

Overview

Join Greater Manchester Youth Federation (GMYF), a long-established charity running vibrant youth centres across Greater Manchester. We’re dedicated to raising aspirations and creating opportunities for young people, especially those facing disadvantage, through exciting activities, outreach, and outdoor adventures. Our approach champions youth voice, inclusion, and building confidence and resilience. We offer outdoor education, including residentials at our own Ormside Mill site in Cumbria and other sites nationwide.

Key Responsibilities

• Provide administrative support to Central Team and Centre Managers
• Coordinate meetings and events including rooms, equipment, and refreshments
• Support planning and delivery of organisational and centre-based events
• Act as point of contact for operational administration queries
• Maintain a professional front-of-house service
• Manage incoming calls and central mailbox
• Respond to routine enquiries and escalate complex issues
• Prepare documents, maintain filing systems and correspondence
• Support Centre Managers and Youth Work Coordinators with admin requests
• Log and track maintenance requests for all centres
• Support Estates & Facilities Lead with coordinating contractors for all centres
• Maintain facilities records and updates
• Support day-to-day estates administration
• Monitor stock levels of supplies and equipment Melland Youth Centre
• Raise purchase requests for all centres and liaise with Finance team
• Coordinate deliveries and distribution
• Maintain HR records: annual leave / sickness / TOIL
• Support onboarding and inductions
• Maintain DBS, safeguarding and training records
• Follow organization wide administrative processes and procedures
• Ensure consistency across centres of policies and procedures
• Suggest improvements to processes
• Build positive relationships across teams

ESSENTIAL CRITERIA

• At least 3 years’ experience in an administrative or business support role
• Strong organisational and coordination skills
• Ability to prioritise workload effectively
• Strong communication and interpersonal skills
• Proficient in all Microsoft 365 systems
• Team player with a collaborative mindset and strong interpersonal skills
• Willing and able to travel and work from our other centres – full, clean driving licence
• Experience of basic HR processes e.g. recruitment, contracts, record-keeping, sickness records

DESIRABLE CRITERA

• Experience in a charity, education, or community setting
• Experience in facilities or estates administration
• Experience or knowledge of Bright HR system and Worknest H&S system

Please also submit a cover letter outlining your interest, experience and suitability for the role. The cover letter is an important part of the application and helps us understand your motivation for youth work and your fit with GMYF’s values and approach.

For an informal conversation about this role, please contact: Joanne Hawkins, Director of Business Operations & Estates 0161 660 4091 Tuesday - Thursday

Other Requirements

GMYF is committed to safeguarding and promoting the welfare of children and young people; the applicant will be subject to safer recruitment checks including enhanced DBS.

GMYF is an equal opportunities employer and we welcome applicants from all backgrounds.

This is a UK-based post, and applicants must be living in and have the right to work in the UK. If applicable, please detail your Visa status in your covering letter.

Please let us know if you need us to make any adjustments during the application or recruitment process and we’ll be happy to support you.

Pay: £25,907.00-£30,245.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person