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    • ➡️ Prepare and serve food and drinks in our café.
    • ➡️ Assist with the set-up and running of events and activities where required.
    • A positive and professional approach required with excellent customer service skills, delivering warm and friendly hospitality to visitors.
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Job Post Details

Food and Beverage Assistant - job post

Forest Holidays
3.4 out of 5 stars
Thetford IP24 2RX
£8.00 - £12.71 an hour - Part-time

Job details

Pay

  • £8.00 - £12.71 an hour

Job type

  • Part-time

Shift and schedule

  • Weekend availability

Location

Thetford IP24 2RX

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension
  • Paid volunteer time
  • Discounted or free food
  • Company events

Full job description

Join us where the River Thet winds through tranquil woodland at Thorpe Forest

  • Location: Thorpe Forest (Norfolk)
  • Salary: £12.71 per hour
  • Working Hours: Part-time, 10 hours.
  • Days of Work: 2 days out of 7 (every other weekend). Working hours between 8:30am and 10pm.

We have an exciting opportunity for a Food and Beverage Assistant to join our lovely team at Thorpe Forest.

Be a part of making special escapes in one of the UK’s most peaceful forest locations, developing your skills while ensuring our cabins are beautifully prepared for every guest. Our cabins offer a natural escape beside the banks of the River Thet, close to where the Norfolk and Suffolk borders meet. Choose a cabin beneath the tranquil canopy of the forest or opt for a more open aspect in the picturesque woodland glade.


About the Food and Beverage Assistant Role:

As our Food and Beverage Assistant, you’ll play a key role in the smooth running of our Forest Retreat, the welcoming hub of Forest Holidays. The Forest Retreat serves as a reception, shop, and café, a place for guests to relax, refuel, and plan their woodland adventures.

Unlike many hospitality roles, we offer a better work/life balance, with shifts starting no earlier than 8 am and finishing by 9 pm. This is your chance to work in a calm, natural setting while still delivering top-quality service to our guests.

You’ll provide friendly, efficient service across retail and café operations, ensuring every guest enjoys the perfect Forest Feeling from start to finish.

Your Responsibilities:

  • ➡️ Welcome guests warmly and provide exceptional customer service throughout their stay.
  • ➡️ Prepare and serve food and drinks in our café.
  • ➡️ Maintain cleanliness and hygiene standards in all areas.
  • ➡️ Support stock control, restock shelves, and assist with deliveries.
  • ➡️ Operate tills, handle payments, and follow cash handling procedures.
  • ➡️ Work as part of a close-knit team to ensure smooth daily operations.
  • ➡️ Ensure compliance with all health & safety and food hygiene regulations.
  • ➡️ Assist with the set-up and running of events and activities where required.

What Are We Looking For?

Our ideal Food and Beverage Assistant is friendly, professional, and guest-focused. You bring positivity and passion to everything you do and enjoy working in a team that values nature, service, and community.

We’re looking for someone with:

  • ✅ Experience in a customer-facing role (hospitality or retail preferred)
  • ✅ Great communication and interpersonal skills
  • ✅ A friendly and approachable attitude
  • ✅ Attention to detail and pride in maintaining high standards
  • ✅ A flexible approach to working across different tasks and shifts
  • ✅ A passion for delivering an excellent guest experience
  • ✅ A love for working in beautiful outdoor settings, come rain or shine!

Who Are Forest Holidays?

We’re a team of 800 people, caring for UK forests and creating unique stays in nature where guests can truly switch off and reconnect. If you’re looking for a career where you can make a real difference, and be part of something meaningful, you've found the right place ✨


Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

  • ✈️ Generous holiday allowance - Take the time you need to recharge
  • Performance-based bonuses - Earn a 5% bonus (paid quarterly) when customer service targets are met
  • Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay).
  • Long service awards and company events - Celebrate success with your team
  • Pension scheme - Secure your future with our company pension
  • One full paid day to volunteer - Give back to a cause you care about
  • Subsidised meals - Discounted food when working on location
  • ❤️‍ Health cash plan & life assurance - Covered by the company to keep you protected
  • Wellbeing events & activities - Focus on your mental and physical wellness
  • Save on breaks - Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
  • ️ Hundreds of discounts - Save on top brands across the UK

Please note: If successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.

Pay Rates for Aged 16 and 17:

16 years: £8.00 per hour
17 years: £10.85 per hour



Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

Click ‘Apply’ now to start your journey with us at Thorpe Forest (Norfolk). Don’t miss out on this fantastic opportunity!

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