City Centre jobs in Leicester

Job description:

Company Overview

AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry and Stockport. Can offer strong development opportunities/career paths for the right individuals looking to join us.

Summary

We are seeking a dynamic Outbound / Inbound Sales Agent to join our team at ATM Group. In this role, you will be instrumental in building relationships with clients and driving sales initiatives that align with our commitment to exceptional service. This position offers the opportunity to work in a fast-paced environment where your contributions will directly impact our clients' success.

Job Purpose:

To handle Outbound and Inbound sales enquiries, offering customers a range of utility products including broadband, mobile, gas, and electricity. The role involves understanding customer needs, promoting suitable solutions, and delivering exceptional service to convert enquiries into confirmed sales.

Key Responsibilities:

• Handle Outbound / Inbound sales calls in a professional and confident manner.
• Understand and assess customer needs to recommend the best products and services.
• Meet and exceed individual sales targets and KPIs.
• Provide accurate information regarding pricing, packages, and promotions.
• Process orders and update CRM systems accurately.
• Follow compliance and quality guidelines at all times.
• Take ownership of the customer experience and resolve queries effectively.
• Work collaboratively with team members and management to improve overall campaign performance.

Key Skills & Attributes:

• Strong communication and listening skills
• Proven ability to build rapport quickly over the phone
• Resilient, target-driven, and self-motivated
• Ability to handle objections professionally
• Positive attitude and willingness to learn
• Basic computer literacy and experience using CRM tools

Experience Required:

• Previous experience in a sales/contact centre role is desirable but not essential
• Full training will be provided
• Job Type: Full-time

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Referral programme

Ability to commute/relocate:

• City of Leicester LE1: reliably commute or plan to relocate before starting work (required)

Experience:

• Outbound / Inbound Sales : 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Pay: Up to £27,000.00 per year

Application question(s):

• Are you fully available to attend and complete a 6-week full-time training programme without any pre-booked leave or planned time away?
• Are you able to reliably commute to the city centre in Leicester on a full-time, in-person basis?
• Do you have the legal right to work in the United Kingdom?
• Are you able to work a rotating shift pattern between 08:00 and 20:00
• How many years of Outbound / Inbound Sales experience do you have?

Work Location: In person