Skip to main content
Post your CV and find your next job on Indeed!

Create Account Email jobs

Sort by: -
    • Assist with billing queries, account changes, and service updates.
    • Respond to inbound customer and partner enquiries via phone, email, and web chat.
    • As Direct Payments Finance Officer you can make your own powerful contribution to Westminster’s success.
    • Completing regular, timely and accurate Direct and…
    • View all City of Westminster Council jobs - Westminster jobs - Finance Officer jobs in Westminster
    • Salary Search: Direct Payments Finance Officer salaries in Westminster
    • See popular questions & answers about City of Westminster Council
    • Clean Energy | Manchester / London / Birmingham.
    • Those hires are experienced, well-networked, and strong at developing large, complex opportunities.
    • Developing account-level valuation and credit underwriting policies using NPV frameworks to improve portfolio-level economic returns.
    • You'll drive the adoption of safe, frontier AI by securing strategic deals with insurers, reinsurers, brokers and MGAs.
    • You may be a good fit if you have:
    • Proactively contacting customers via phone, email, and written correspondence.
    • Managing a portfolio of customer accounts to ensure timely payment of bills.
    • Contact customers via phone, email, and written correspondence to arrange payments and resolve overdue accounts.
    • Job Types: Full-time, Permanent.
    • Accurately record and log interaction with customers and update account information which you are able to retrieve the information to create reports for…
    • Owning relationships with key schools helping them hire smarter and faster.
    • Follow up with a school that’s already using Zen and find ways to expand their usage…
    • Stage two: formal interview covering account management, commercial thinking and channel knowledge.
    • Maintain accurate records of account activity, strategy…
    • Assist with user account administration, including new starters, leavers, password resets and MFA.
    • Provide first-line IT support to colleagues across the…
    • Respond promptly to customer inquiries via email or phone, providing exceptional customer service and clear communication.
    • Rate of Pay: £13.00-£14.00 per hour.
  • View similar jobs with this employer
    • Support business development, account planning and bid activities.
    • Location: UK-based, Glasgow or Whiteley - with occasional travel to customer, partner and…
    • Document procedures and create clear handover materials to support continuity at the end of the contract.
    • Proactively chase outstanding balances from Local…
    • As Resident Engagement Coordinator, you will lead the delivery of BVT's Resident Involvement Strategy, helping to ensure residents have meaningful opportunities…
Customer Service Advisor
Blue Business Water
·
3.0
35 Melville Street, Edinburgh EH3 7JF
Up to £30,000 a year
Permanent, Full-time
Apply now

Job details

Up to £30,000 a year
Casual dress, On-site parking
Permanent, Full-time
35 Melville Street, Edinburgh EH3 7JF

Full job description

Job Description:

About the Company:

At Blue, we provide efficient, sustainable and transparent water services to businesses across Scotland. As we continue to grow, we’re looking for a Customer Service Advisor to help us support our customers with understanding and professionalism.

Why work with us?

Scale With Us: As our team and customer base continue to grow, we’re looking for people who will embrace opportunities to contribute to innovative solutions and impactful growth at Blue.

Our Culture: Collaborative, innovative and inclusive, Blue strives to create a supportive environment for our team which encourages growth and innovation.

Your Voice Matters: We empower everyone to contribute to new ideas and encourage open dialogue and collaborative change.

Responsibilities

  • Respond to inbound customer and partner enquiries via phone, email, and web chat.
  • Assist with billing queries, account changes, and service updates.
  • Work with internal teams to resolve customer issues quickly and effectively.
  • Log and track customer interactions using our bespoke in-house built CRM system.
  • Support customers with understanding their usage, charges, and options.
  • Help build lasting customer relationships through professional, helpful service.

Qualifications and Experience

  • Proven experience in customer service is desirable.
  • Strong verbal and written communication skills.
  • A calm, friendly, and professional manner under pressure.
  • Great attention to detail and a willingness to learn.
  • Basic computer literacy (CRM experience and proficiency with the Google Suite is a plus).
  • Experience in utilities or the water sector is desirable, but not essential.

What’s in it for you?

  • Salary of up to £30,000.00 depending on experience.
  • Join a growing company with fantastic progression opportunities.
  • Salary progression based on performance.

How to apply:

To apply, please provide your CV with a clear email address and telephone number. Please self-format your CV as a PDF - these are preferred to Indeed CVs. You will be contacted via telephone and email should your application be successful.

We'd love to hear from you!

Pay: Up to £30,000.00 per year

Benefits:

  • Casual dress
  • On-site parking

Work Location: In person

Let Employers Find YouUpload Your Resume