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    • Updating customer records using internal systems.
    • Experience handling and resolving challenging customer situations.
    • Full Time – Fixed Term (3 Months).
  • View similar jobs with this employer
    • Building relationships with our customers and providing an excellent customer service.
    • Processing bets and assisting with customer queries.
    • Deliver a high standard of customer service over the telephone.
    • Manage inbound and outbound customer calls.
    • Build positive customer relationships through active…
    • Experience in customer service, whether that be in an office, retail or hospitality.
    • *Financial perks:* Pension scheme, length of service rewards, and referral…
    • Experience in customer service management capacity.
    • As such, customer service approaches will be given equal weight to all roles.
    • Champion high-quality customer support, helping resolve queries and deliver a positive customer experience.
    • You’ll manage a small team of Service Analysts, act…
    • Identify customer needs quickly and position solutions that encourage immediate action.
    • You’ll join one of our high-performing, sales-driven specialist teams:…
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    • The role involves understanding customer needs, promoting suitable solutions, and delivering exceptional service to convert enquiries into confirmed sales.
    • 25 days holiday and increases with service.
    • Lead operational service review meetings, focusing on service performance, delivery outcomes, key operational…
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    • The role involves understanding customer needs, promoting suitable solutions, and delivering exceptional service to convert enquiries into confirmed sales.
    • As a Customer Service Representative, you will be the heartbeat of our daily operations, managing logistics and delivering world-class customer service across…
    • Customer service: 1 year (required).
    • You’ve got experience dealing in a customer service environment.
    • It doesn’t need to be called customer service: retail,…
    • Track record of delivering exceptional customer service.
    • Acting as a key point of contact for a wide variety of trade and retail customers, you will provide…
    • Manage relationships with internal and third-party customers to ensure excellent customer service is delivered.
    • Manage stakeholders and challenging situations.
    • You will navigate within multiple information menus to view customer account details, process customer information accurately and efficiently, as well as use…

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Customer Service Agent
Marston Holdings
·
3.3
Inverness IV1 1HT
£24,784.50 a year
Temporary, Full-time
Apply now

Job details

£24,784.50 a year
Annual leave, Employee discount, Company pension
Temporary, Full-time
Inverness IV1 1HT

Full job description

Customer Service Agent
Full Time – Fixed Term (3 Months)

Marston Holdings Ltd is looking for friendly, motivated Customer Service Agents to join our growing Contact Centre team.

If you enjoy helping people, solving problems, and delivering great service, this could be the perfect role for you.

In this role, you will support members of the public across a variety of channels: over the phone, email, and in writing — always providing clear, fair, and professional support. You will be working in one of several specialist teams, which might include reviewing evidence, responding to letters, handling calls, or assessing video footage — all while following guidelines and making sure every customer gets the right help.

What You Will Be Doing:

  • Handling inbound customer calls
  • Taking and processing payments accurately
  • Supporting customers with applications and account queries
  • Managing sensitive or difficult conversations with confidence and empathy
  • Updating customer records using internal systems

What We Are Looking For:

  • Experience handling and resolving challenging customer situations
  • Excellent communication and listening skills
  • Strong organisational and time management abilities
  • Confident using Microsoft Office applications
  • A professional and friendly phone manner
  • Able to work independently as well as part of a team

What’s in It for You?

  • Supportive, dynamic and friendly team
  • Competitive annual leave: 25 days annual leave plus bank holidays.
  • Enhanced maternity/paternity packages (eligibility criteria apply)
  • Pension scheme
  • Access to a suite of staff benefits: discounts on shopping, travel, leisure and wellbeing
  • Work-life balance with only 1 in 3 Saturdays required.
  • Shifts between 8am and 8pm, Monday to Friday.
  • Ongoing training and support to help you maximise your potential.

Who We Are:

Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.

We are proud to be an equal opportunity employer – we welcome applicants from all backgrounds and walks of life.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.

INDC

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