Customer Service Agent jobs

Manage all escalated enquires within our customer service department communicating effectively with customers, stakeholders to resolve issues within expected timelines.

HarperCollins UK is a division of HarperCollins Publishers, the second largest consumer book publisher in the world, with operations in 15 countries. With over two hundred years of history and more than 120 unique imprints around the world, HarperCollins publishes approximately 10,000 new books every year, in 16 languages, and has a print and digital catalogue of more than 200,000 titles. Its authors include Our bestsellers include Bernard Cornwell, Adele Parks, Max Hastings, Rebecca F. Kuang, and Chimamanda Ngozi Adichie. It is the publisher of Hilary Mantel’s Wolf Hall trilogy, George R. R. Martin’s A Song of Ice and Fire series., and legendary titles by legacy authors J.R.R. Tolkien, Agatha Christie and C.S. Lewis. It is home to Paddington and Winnie-the-Pooh, and beloved books by Judith Kerr, Rob Biddulph and Michael Morpurgo, and brands such as Mr Men & Little Miss, Thomas & Friends and Minecraft. The Collins education division is a pioneer in reference publishing and develops market-leading dictionaries, atlases and bibles as well as state-of-the-art online learning platforms which supplement its award-winning books for primary and secondary school students.