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Customer Service Advisor
Quartix Limited
·
2.4
1 Ladywell Center, Newtown SY16 1AF
£26,227.50 a year
Fixed term contract, Temporary, Full-time
Apply now

Job details

£26,227.50 a year
Referral programme, Bereavement leave, Company pension, Company events, Enhanced maternity leave, Enhanced paternity leave, On-site parking
Fixed term contract, Temporary, Full-time
1 Ladywell Center, Newtown SY16 1AF

Full job description

Please note that this is a fixed-term contract for 12-months.

We’re looking for a proactive and customer‑focused Customer Services Advisor to join our UK team. If you thrive in a fast‑paced environment, enjoy problem‑solving, and take pride in delivering excellent service, this role will suit you well.

About the Role

As a Customer Services Advisor, you’ll play a key part in ensuring all sales and installations are booked, completed, and followed through to the highest standard. You’ll handle inbound enquiries, support existing customers, and manage a variety of administrative and account‑related tasks that keep our operations running smoothly.

Your work will directly support our retention strategy and help maximise the full potential of our forecast.

Key Responsibilities

  • Create and maintain customer records on the MDB system.
  • Coordinate and ensure all sales and installations are booked and completed in full, maximising opportunities within the forecast.
  • Manage requests for additional units and repeat orders, including preparing quotations and associated paperwork.
  • Ensure all customer communications and actions are accurately recorded within the MDB.
  • Coordinate unit removals, relocations, moves and reinstallations.
  • Create installation purchase orders for engineers, ensuring all relevant information is included, such as vehicle registration numbers, vehicle make and model, and any specific installation instructions.
  • Manage cover transfer paperwork and ensure all documentation is completed accurately.
  • Process account re-signs and provide general account management for customers with 150 units or fewer.
  • Carry out ad hoc demonstrations when required, ensuring a good understanding of the Company's systems and services.
  • Process disconnections and support account reconciliation activities.
  • Maintain an up-to-date knowledge of current pricing and ensure quotations and customer information reflect the latest rates.
  • Process company name changes and other customer account updates.
  • Proactively monitor and chase the forecast to ensure opportunities and installations remain on track.
  • Chase outstanding provisional paperwork and Direct Debit (DD) information where required.
  • Answer and action inbound customer calls professionally and efficiently.
  • Manage and prioritise your own inbox, ensuring emails and customer enquiries are responded to within appropriate timescales.
  • Deliver consistently high standards of customer service across all interactions.
  • Undertake additional ad hoc tasks and responsibilities as required by the Company.

Personal Specification

We’re looking for someone who can:

  • Prioritise their own workload effectively
  • Deliver excellent customer service via email and phone
  • Work well under pressure
  • Multi‑task confidently across a variety of responsibilities

Job Types: Full-time, Temporary, Fixed term contract

Pay: £26,227.50 per year

Benefits:

  • Bereavement leave
  • Company events
  • Company pension
  • Enhanced maternity leave
  • Enhanced paternity leave
  • On-site parking
  • Referral programme

Ability to commute/relocate:

  • Newtown SY16 1AF: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

  • United Kingdom (preferred)

Work Location: In person

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