Customer Service Western Union jobs

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Role Responsibilities

Western Union is looking for an Office & Sales Support Specialist to join our team in London. In this varied position, you'll serve as the operational hub of the office, supporting colleagues, visitors, and our Sales organisation across the UK, Ireland, and Nordics region. You'll combine office administration, facilities coordination, reception, and sales support responsibilities while helping deliver an exceptional experience for employees, customers, and agents. As an Office & Sales Support Specialist, you will:

• Act as the first point of contact for visitors, clients, vendors, and employees, ensuring a professional and welcoming office environment.
• Manage incoming calls, visitor enquiries, office access, correspondence, mail, courier services, and office supplies.
• Coordinate meeting room bookings, catering arrangements, and workplace facilities requirements.
• Liaise with building management and external service providers to support day-to-day office operations.
• Support workplace health, safety, and office compliance activities.
• Review and validate Sales Enrolment Packages submitted by prospective agents, ensuring documentation is accurate, complete, and compliant.
• Provide administrative and operational support to Sales Executives and the wider Sales organisation.
• Respond to agent administration queries and support agent onboarding and contract administration processes.
• Maintain reports, trackers, records, and documentation to support business operations.
• Coordinate logistics for management meetings, office events, employee engagement activities, and visiting stakeholders.
• Assist with travel arrangements, presentation materials, and meeting documentation.
• Build strong relationships with stakeholders across Sales, Compliance, Operations, Finance, Legal, and other business functions.
• Contribute to process improvement initiatives and support special projects as required.

Role Requirements

• Previous experience in office administration, reception, sales support, customer service, or a similar business support role.
• Strong organisational and time-management skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to delivering accurate work.
• Intermediate proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• A professional, collaborative, and customer-focused approach.
• Ability to build effective relationships across a wide range of internal and external stakeholders.

Preferred qualifications:

• Experience using Salesforce or other CRM systems.
• Experience working within a sales, commercial, payments, financial services, or customer-facing environment.
• Previous facilities, office management, reception, or event coordination experience.

Workplace Options

HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits and Other Details

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your UK-specific benefits include:

• Pension scheme
• Employee assistance programmes
• Learning and development opportunities
• Paid time off and wellbeing support

Other Details

We are passionate about honoring our employees' identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-MP2 #Hybrid

Estimated Job Posting End Date:

10-23-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.