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    • 3+ years experience as a field service coffee engineer.
    • Caring for company tools, equipment, and your vehicle — because great service starts with great…
    • Maintain accurate service records and reports.
    • A customer-focused approach with a commitment to delivering outstanding service.
    • Provide a timely reactive service to customer requirements as determined by demand and Service Level Agreements.
    • Onsite Co-op & discounted gym membership.
    • 23 Days holidays which increases with service, plus volunteer days.
    • Advise customers, installers, and commissioning engineers on product installation.
  • View similar jobs with this employer
    • Excellent customer communication and customer service skills.
    • You should also have a proven track record of success within a customer-facing service environment…
    • Previous field service engineering experience.
    • You may already have experience within field service engineering, commercial equipment, domestic appliances,…
    • Work closely with the service desk and wider engineering team to deliver excellent service.
    • Experience in a technical support, field service, engineering, or…
    • Experience in field service, maintenance, repair or installation work.
    • Completing service, inspection and repair documentation accurately.
    • Edincare has been established for over 30 years specialising in the manufacture, project design, sale, commission, service and repair of pumped drainage…
    • Maintain accurate service records, certificates, and documentation.
    • Contribute ideas and feedback to help improve service delivery and innovation.
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    • Clear, confident communication & customer service skills.
    • Accurately document all service transactions and keep detailed records of any repairs or replacements…
  • View similar jobs with this employer
    • Demonstrated experience in a field service engineering role, preferably in an industrial or manufacturing environment.
    • Full UK Manual Driving Licence essential.
    • Proven experience in field service within industrial or engineering environments (Power Generation/Oil & Gas preferred).
  • View similar jobs with this employer
    • Excellent customer communication and customer service skills.
    • You should also have a proven track record of success within a customer-facing service environment…
  • View similar jobs with this employer
    • Clear, confident communication & customer service skills.
    • Accurately document all service transactions and keep detailed records of any repairs or replacements…

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Job Post Details

Field Service Engineer - job post

Bridge Coffee Roasters
3.0 out of 5 stars
Cardiff
£34,000 - £36,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £34,000 - £36,000 a year

Job type

  • Full-time

Shift and schedule

  • Overtime
  • Monday to Friday

Location

Cardiff

Benefits

Pulled from the full job description

  • Company pension
  • On-site parking

Full job description

Field Service Coffee Engineer

Salary: £34,000–£36,000 per year
Locations: South Wales / Bristol
Posted: 19th May 2026
Job Type: Full-time

☕ Join the Team Everyone Talks About ☕

At Bridge Coffee Roasters, we don’t just fix coffee machines — we set the standard for what premium field service should look like. We are a leading partner and supplier to many clients in the premium coffee industry.
Our customers trust us with their reputation, their service, and their coffee quality. And we trust our engineers to deliver an experience that’s genuinely exceptional.

If you take pride in craftsmanship, care about doing the job properly, and love leaving customers saying “Wow — that was outstanding,” then you’ll fit right in.

Why You’ll Love Working With Us

  • Competitive salary
  • Monday–Friday working hours (8am–5pm)
  • Company vehicle + fuel card
  • All tools, tech, and equipment provided
  • 25 days holiday + bank holidays
  • Paid overtime
  • Parking apps covered
  • 1 weekend in 4 (enhanced overtime rate)
  • Pension scheme
  • A supportive, energetic, and genuinely fun team who take great service seriously

We’re building a field service team that others look up to — and you’ll be a key part of that.

What You’ll Do — And Do Exceptionally Well

You’ll be the trusted expert customers rely on. Your work keeps their business moving, their teams happy, and their coffee tasting great.

Your role includes:

  • Carrying out high-quality repairs, servicing and preventative maintenance on premium coffee equipment
  • Tackling everything from quick diagnostics to complex technical challenges
  • Completing annual PVI checks on steam boilers (training available if needed)
  • Visiting sites within agreed SLAs and performing brand-standard checks
  • Delivering smooth, efficient installations and on-site training
  • Ensuring every machine you touch is dialled in to perfection for outstanding coffee quality
  • Updating the service desk so customers always know what’s happening
  • Caring for company tools, equipment, and your vehicle — because great service starts with great preparation
  • Representing Bridge Coffee Roasters with warmth, professionalism, and pride

Customers don’t just remember the fix — they remember you. You’re the person who brings reassurance, expertise and a bit of calm in a caffeine crisis.

What You’ll Bring to the Team

  • A positive, can-do attitude
  • A genuine passion for great service and great coffee
  • Strong electrical/mechanical problem-solving skills
  • Good IT skills
  • A clean driving licence
  • Self-motivation and flexibility around travel and hours
  • The ability to walk onsite, assess a situation, and leave the customer feeling confident, supported and genuinely cared for

Extra shot of coffee awarded for:

  • 3+ years experience as a field service coffee engineer
  • Hospitality Experience
  • Experience with Schaerer, Carimali, Marco, Sanremo or traditional espresso equipment

Where You’ll Work

Mostly on the road — meeting people, building relationships, and being the expert who keeps the UK’s best coffee flowing.

Job Type: Full-time

Pay: £34,000.00-£36,000.00 per year

Benefits:

  • On-site parking

Experience:

  • Coffee Machine Field Service Engineer: 2 years (required)

Work Location: On the road

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