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Digital Optimisation Executive - job post

473 reviews
Royal Tunbridge Wells TN2
£40,000 - £45,000 a year
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Royal Tunbridge Wells TN2

Pulled from the full job description

  • Company pension
  • Employee discount
  • Gym membership

About the role

It's an exciting time to join AXA Health, with significant investment planned to transform and deliver new digital services to our customers whilst streamlining and automating our business processes. As part of this, we're looking for a talented person to join our Marketing & Proposition Team. You'll help AXA Health to understand what our customers need and how we can provide them with a world class digital experience, optimising existing digital journeys whilst also helping to shape and optimise new journeys as we evolve.

As Digital Optimisation Executive, you'll take a data led approach to help us understand how customers use our platforms to drive a customer centric approach to developing and optimising journeys to meet both customer and business need.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at our Tunbridge Wells office, attending meetings at our London office or attending industry events.

We're also happy to consider flexible working arrangements, such as condensed hours, which you can discuss with Talent Acquisition.

What you'll be doing:

  • Use a range of digital analytics tools, including Google Analytics (GA4) and Medallia (Decibel), to create and manage dashboards and reports, articulating key digital journeys and business key performance indictors (KPIs).
  • Deliver testing and optimisation roadmaps to optimise digital journeys, based on data and customer insight.
  • Build close working relationships with business stakeholders to understand their goals and objectives, build and shape their optimisation plans, and to provide feedback on the performance of their initiatives.
  • Work with other areas of the Digital Channels and Platform team to oversee the delivery of platform changes to make journey optimisations.
  • Be a digital advocate in AXA Health. Contribute to reports and communications about optimisation and testing strategies, and the overall performance of the digital estate.
  • Share knowledge and develop skills across the team. Work with wider AXA UK teams to develop your skills and share best practice, whilst also continuing to develop your own skills by attending industry events.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

About you

What we’re looking for:

  • Experience of helping to shape and manage conversion rate optimisation programs and roadmaps. Working to optimise digital journeys – essential.
  • Experience of digital customer experience and awareness of the key challenges digital users face.
  • Working knowledge of, and a desire to further develop skills, of the G360 suite of tools; Google Analytics (GA4), Big Query, and Looker Studio – essential.
  • Hands-on experience of working with conversion rate optimisation platforms – Optimizely Experimentation preferred.
  • Experience of working in an agile delivery framework – helping to deliver frequent change.
  • Ability to work effectively with teams of technical and business experts, building meaningful relationships.
  • Brilliant presentational, engagement and communication skills; ability to adjust style to situation and audience.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years

What we offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

  • Competitive annual salary of £40,000 - £45,000 dependent on experience
  • Annual company & performance-based bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 25 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
  • AXA employee discounts
  • Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to

#LI-Hybrid #FeelgoodHealth

About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.

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