Digital Marketing jobs in Royston Meridian

We are looking for a new Account Manager to join our team based in Bedford. This is a hybrid position (3 days in the office, 2 days working from home)

Why Receptional — and Why This Role

We're the team iGaming operators turn to when growth matters most — and we're growing fast ourselves. At Receptional, you'll find colleagues who are bright, ambitious, and genuinely supportive. Specialists who do their best work together, sharing ideas, moving fast, and holding themselves to a high bar.

Whether you're starting out or stepping up, you'll get genuine investment in your development through our internal academy, real variety in your work, and a direct impact on some of the biggest names in the industry. Competitive benefits, flexible working, and a team that has your back.

We were named Marketing Services Supplier of the Year at the EGR B2B Awards 2026, and Best Medium Agency to Work For at the Company Culture Awards 2025 — recognition for the work we do and the place we've built to do it.

Client relationships in iGaming move fast. Operators are commercially demanding, the landscape shifts constantly, and clients expect an Account Manager who's already thinking about their next challenge before they've raised it. As an Account Manager at Receptional you'll own a portfolio of iGaming clients — holding the relationships, driving account growth, and acting as the bridge between what clients need and what our specialist teams deliver. You'll also be line managing an Account Executive, developing your leadership skills alongside your commercial ones. This isn't a reactive role. You'll be expected to lead, anticipate, and bring commercial thinking to every conversation.

What You'll Be Doing

This is an account management role where relationships are everything. You'll be the primary point of contact for a portfolio of iGaming clients — the person who makes the agency's promise real day-to-day. That means staying ahead of client needs, keeping delivery on track across multiple specialist teams, spotting commercial opportunities before clients have to ask, and developing the Account Executive you line manage. You'll be working with genuine autonomy, with an Account Director alongside you for strategic guidance.

In practice, that looks like:

• Owning seamless delivery across your iGaming client portfolio — on brief, on budget, on time — and holding the standard across SEO, Paid Media, Content, and PR teams
• Building deep, trusted relationships with clients — immersing yourself in their goals, pain points, and competitive landscape
• Leading meaningful, commercially focused client conversations that uncover growth opportunities and strengthen stakeholder trust
• Identifying and progressing upsell, cross-sell, and referral opportunities — working with the Account Director to bring them to life
• Owning Statements of Work, delivery timelines, and risk management — escalating early, resolving fast
• Developing strategy sessions, key account plans, and QSR sessions that position Receptional as the agency that truly gets iGaming
• Leading onboarding for new clients alongside the Account Director and service leads — setting the tone from day one
• Line managing an Account Executive — regular 1-1s, clear expectations, and genuine investment in their development
• Using AI and automation tools to keep client services processes sharp — and sharing learnings with your team
• Accurately forecasting and tracking client revenue, flagging challenges early against budget

What We're Looking For

You'll need to be a natural relationship builder with genuine commercial instincts — someone who sees an opportunity in every client conversation and follows through on it. Account management in a specialist iGaming agency isn't just about keeping clients happy; it's about understanding their business well enough to challenge their thinking, anticipate their needs, and position Receptional as an indispensable part of their growth. You'll also be line managing an Account Executive, so the ability to support, develop, and get the best out of someone comes with the territory.

Essential:

• Proven experience managing client accounts in a digital marketing environment — agency-side strongly preferred
• Confident, consultative communicator with a track record of building strong, lasting client relationships
• Knowledge across core digital channels — AI SEO, SEO, PPC, Content, and Digital PR — and how they work together
• Sharp commercial instincts: you spot upsell and cross-sell opportunities naturally and know how to bring them to life
• Working knowledge of AI platforms and how they're shaping digital marketing workflows — Claude and others
• Awareness of iGaming advertising regulations and responsible gambling standards
• Entrepreneurial spirit: you don't wait to be asked, you bring ideas and make things happen
• Experience managing or mentoring others — you've helped someone grow, not just worked alongside them

Desirable:

• iGaming or regulated-sector experience — we'll get you up to speed if not
• Experience developing proposals, opportunity documents, or account growth plans
• Familiarity with integrated campaign delivery across multiple specialist teams

How you'll be measured

Key iGaming accounts renewed and retained year on year. NPS and qualitative feedback trending upward across your portfolio. Consistent revenue growth — upsell, cross-sell, and referral pipeline always moving. Risks land on the table early — never a surprise. Clients describe Receptional as more like a team member than an agency.

The Package

£32,000–£42,000 depending on experience.

• 25 days holiday rising to 30 with tenure, plus your birthday off
• Hybrid working — 3 days Bedford / 2 days home
• Two weeks working abroad each year
• Flexible hours that fit around your life
• Company bonus paid twice a year
• Enhanced pension contributions as your career develops
• Long-Term Incentive Plan and generous referral bonuses
• Free annual health checks, flu jabs, and eye tests
• Mental health first aiders and confidential counselling
• Cycle-to-work scheme and five paid sick days on top of SSP
• Monthly MVP Award (£100), Values Champion recognition, and annual Player of the Season (up to £250)
• Defined career pathways, PDPs, and regular appraisals — you always know where you stand
• Training budgets, a Training Academy, and an AI-powered learning platform
• Quarterly off-sites, monthly socials, two paid volunteering days, and an annual charity partnership

Pay: £32,000.00-£42,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Sick pay
• Work from home

Work Location: Hybrid remote in Bedford MK40 3EU