Dog jobs in Hamble-le-Rice

We're Hiring a Kennel Manager

An exciting opportunity to join our team!

We are looking for a dedicated, organised and confident Kennel Manager to oversee the day-to-day running of our busy kennels.

This is a varied, hands-on management role combining animal care, customer service, administration, staff leadership and operational responsibilities.

The successful candidate will be proactive, reliable and confident in maintaining high standards across all areas of the business.

Key Responsibilities

Kennel Operations & Animal Care

• Oversee the daily running of the kennels, ensuring the highest standards of animal care, welfare and cleanliness.
• Ensure daily routines and operational procedures are followed consistently.
• Carry out weekly audits and checks to ensure standards are maintained.
• Assist with light site upkeep, general maintenance and identifying any repairs or improvements required.
• Ensure health and safety procedures are adhered to at all times.
• Act as the first point of contact for day-to-day operational issues, making decisions and resolving problems efficiently.

Customer Service & Administration

• Manage incoming emails, telephone calls and customer enquiries professionally and efficiently.
• Act as the main point of contact for customers, ensuring enquiries and concerns are handled promptly.
• Oversee bookings, cancellations and customer records.
• Allocate customer payments accurately and maintain up-to-date booking and payment records.
• Handle customer queries, concerns and complaints in a professional manner.
• Provide excellent customer service and maintain positive relationships with clients.
• Occasional dog collection and drop off to customers

Staff Management, Training & Shift Cover

• Supervise and support kennel staff in their daily duties.
• Arrange and provide shift cover when required, including during staff absences and unexpected staffing shortages.
• Be the first point of contact for staff regarding shift issues, absences, operational queries and day-to-day concerns.
• Organise workloads, delegate responsibilities and ensure tasks are completed to the required standard.
• Train, mentor and support new and existing team members.
• Monitor staff performance, provide feedback and address issues when necessary.
• Lead by example, promoting a positive, professional and productive working environment.
• Take a hands-on approach, stepping into operational duties when necessary to maintain service standards.

Compliance, Processes & Standards

• Ensure company policies, procedures and operational processes are consistently followed and enforced.
• Conduct weekly operational audits, identifying areas requiring improvement.
• Maintain accurate records, checklists and documentation.
• Identify opportunities to improve efficiency, organisation and customer experience.
• Take responsibility for ensuring the kennels operate smoothly, safely and to a consistently high standard.

What We're Looking For

• Previous experience in a supervisory or management role, ideally within an animal care environment.
• A genuine passion for dogs and their welfare.
• Strong leadership skills and confidence managing a team.
• Excellent organisational skills with great attention to detail.
• Confident communication skills, both over the phone and via email.
• Good computer and administrative skills.
• Flexibility to provide shift cover when required.
• Ability to manage multiple responsibilities and prioritise effectively.
• A proactive, practical approach to problem-solving.
• Confidence in implementing procedures, maintaining standards and holding staff accountable.
• Ability to work independently, take ownership of decisions and act as the main point of contact for daily operations.
• A reliable, professional and approachable attitude.

What We Offer

• A varied and rewarding management role.
• The opportunity to make a real difference to the daily running and development of the business.
• A friendly, supportive working environment.
• The chance to work with dogs every day!

Location: Salisbury, Wiltshire
Hours: 40 Hours
Salary: £28,000 PA plus bonus

How to Apply

If you're passionate about animal care, enjoy leading a team and have the organisational skills to keep a busy kennel running smoothly, we'd love to hear from you!

Please send your CV and a brief introduction to bookings@clearwaykennels.co.uk

Pay: £28,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Work Location: In person