Overview

What you'll be doing

• Provide a friendly, professional, and informative experience in customers’ homes.
• Accurately measure windows and spaces for made-to measure curtains, blinds, and shutters.
• Occasionally install basic and straightforward products safely and to a high standard.
• Travel efficiently between appointments using a motorcycle, planning routes effectively.
• Advise customers on product suitability, measurement considerations, and simple installation expectations.
• Record and submit clear, accurate measurements and job notes to support ordering and fitting.
• Manage your own schedule and appointments, ensuring punctuality and reliability.

• Collaborate with store teams, sales colleagues, and fitters to ensure customer expectations are met.
• Handle customer queries with confidence and empathy, escalating where appropriate.
• Maintain tools, equipment, and safe working practices while operating in the field.
• Uphold Dunelm’s values and represent the brand with pride.

What we'll look for in you

• Valid UK A1, A2, or full Category A motorcycle licence.
• Confidence and competence in riding a motorcycle for regular travel between customer locations.
• Strong customer service skills with a friendly, professional approach.
• Excellent attention to detail, particularly when taking and recording measurements.
• Good organisational and time management skills, with the ability to work independently.
• Clear communication skills, able to explain processes and recommendations to customers.
• Basic practical/DIY skills, including confidence using simple hand tools

• Previous experience in a field-based, customer-facing, or home service role.
• Experience in basic installation, fitting, or home improvement tasks.
• Knowledge of curtains, blinds, shutters, or measuring techniques (training provided).
• Familiarity with route planning and working efficiently across multiple locations.