Skip to main content
Post your CV and find your next job on Indeed!

Dw Support Services jobs

Sort by: -
    • Utilize analysis skills to identify customer needs and suggest appropriate products or services for upselling opportunities.
    • View all Dw solar & electrical jobs - Chelmsford jobs - Call Center Representative jobs in Chelmsford
    • Salary Search: Call Centre Operator salaries in Chelmsford
    • To support, improve and deliver high quality BI reporting solutions as part of the Central BI Team.
    • Provide technical support and guidance to the business teams…
  • View similar jobs with this employer
    • Building and applying technical, industry, and functional knowledge to support efforts in selling opportunities to existing and new clients.
  • View similar jobs with this employer
    • Understand business requirements and support the development of business cases.
    • Flexibility and mobility are required to deliver this role as there will be…
    • Provide emotional support and companionship to clients, fostering a positive environment.
    • Enabling the individuals we support to meet their own personal goals…

Job Post Details

Call Centre Operator
Dw solar & electrical
Chelmsford CM3 3HH
£25,420 - £60,000 a year
Temporary, Part-time, Full-time
Apply now

Job details

£25,420 - £60,000 a year
Free parking, Casual dress, Company events, On-site parking
Temporary, Part-time, Full-time
Chelmsford CM3 3HH

Full job description

Job Summary

We are seeking a dynamic and energetic Call Centre Operator to join our customer service team! In this vital role, you will serve as the first point of contact for our clients, providing exceptional support via phone and digital channels. Your enthusiasm and communication skills will help create positive experiences, resolve inquiries efficiently, and promote our services. Bilingual abilities in Spanish and English are highly valued to connect with a diverse customer base. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on customer satisfaction.

Duties

  • Handle inbound and outbound calls with professionalism, ensuring excellent phone etiquette at all times
  • Respond promptly to customer inquiries, providing accurate information and solutions
  • Conduct data entry accurately to record customer interactions, requests, and feedback
  • Utilize analysis skills to identify customer needs and suggest appropriate products or services for upselling opportunities
  • Maintain clear communication with customers in both Spanish and English, adapting tone and language as needed
  • Follow established protocols for complaint resolution and escalate issues when necessary
  • Assist with basic administrative tasks such as updating customer records and managing call logs

Experience

  • Previous experience in a call centre or customer service role is preferred but not required
  • Multilingual skills, especially fluency in Spanish and English, are highly desirable
  • Strong communication skills with the ability to listen actively and respond clearly
  • Demonstrated data entry proficiency with attention to detail
  • Ability to handle multiple calls efficiently while maintaining a positive attitude
  • Knowledge of phone etiquette standards and professional conduct during interactions
  • Analytical mindset capable of assessing customer needs for effective upselling opportunities

Join us and be part of a vibrant team dedicated to delivering outstanding service! We value proactive individuals who thrive in lively environments, possess excellent communication abilities, and are eager to grow their careers. This is more than just a job — it’s an opportunity to develop your skills while making a real difference every day!

Pay: £25,420.00-£60,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Free parking
  • On-site parking

Work Location: In person

Let Employers Find YouUpload Your Resume