Skip to main content
Post your CV and find your next job on Indeed!

Email Customer Support jobs

Sort by: -
    • Deliver excellent after-sales support through chat channel and emails.
    • This is a shift-based position, including overnight shifts, as part of our mission to…
    • Work with the customer support team to resolve customer issues and provide accurate information to customers.
    • Minimum 2 years of experience in customer service…
    • Also providing efficient and friendly customer support via phone, email, web-chat or WhatsApp to address enquiries, concerns and issues in line with pre-agreed…
  • View similar jobs with this employer
    • Customer-Obsessed: You have a natural enthusiasm and passion for providing an outstanding customer experience to every customer, every time.
  • View similar jobs with this employer
    • To meet the needs of stakeholders/ customers through specialist advice and support.
    • Provision of customer service through various communication channels…
  • View similar jobs with this employer
    • Ensuring customer profiling and customer feedback is collected at source for service improvement purposes.
    • Responding to email, web chat and social media demand…
    • This role serves as the primary point of contact for customers, coordinates with logistics and internal teams, and upholds the highest standards of customer…
    • Provide tool self-service support for customers.
    • Minimum 1-3 years' experience minimum in customer success related role, interfacing and working directly with…
  • View similar jobs with this employer
    • Providing accurate and valuable customer insight to drive continuous improvement for customer and colleague processes.
    • 20% discount with Screwfix and B&Q.
  • View similar jobs with this employer
    • The Client Service Advisor provides proactive client service support, acting as a key link between customers, Account Managers, and internal teams.
    • Provide exceptional customer support via various channels (phone, email, chat) to resolve inquiries, complaints, and product-related issues.
    • Provide professional customer support via phone, email, in French and English.
    • Previous experience in customer service or after-sales support is essential.
    • Share customer insights and feedback to support business improvement.
    • Process customer orders accurately via phone, email and digital platforms.
    • Proven experience in a customer-focused environment, delivering high-quality service and support.
    • Employee Assistance Programme offering confidential support…
    • Invoice processing and admin support.
    • Customer service by phone, email and live chat.
    • Willingness to learn our products properly and advise customers well.

People also searched:

finnish
home based remote email chat customer service
email live chat customer support
sale
sneaker
snooker
work from home answering emails
customer success
email customer support
email designer

Job Post Details

Customer Support Specialist - job post

Fuse Energy
London
£30,000 a year - Full-time

Job details

Pay

  • £30,000 a year

Job type

  • Full-time

Location

London

Benefits

Pulled from the full job description

  • Annual leave

Full job description

Fuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy - fast. We're combining first-principles thinking with cutting-edge technology to build a radically better energy system. We raised $170M from top-tier investors including Multicoin, Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, Box Group and strategic angels like Nico Rosberg, the Co-Founder of Solana and GPs behind Meta, Revolut, Spotify, Uber and more.

We’re creating a fully integrated energy company: from developing solar and wind projects to real-time power trading and distributed energy installations. By selling directly to consumers, we cut out the middleman, lower costs and pass on savings to customers.


Fuse is looking for a dedicated and proactive Customer Support Specialist to join our team. In this role, you’ll be the first point of contact for our customers, ensuring they receive outstanding support at every stage—from onboarding to day-to-day assistance. You’ll handle inquiries, resolve account issues, and deliver solutions that reflect our commitment to exceptional service.

As a Customer Support Specialist at Fuse, you’ll gain hands-on experience in the fast-growing renewable energy sector while building the foundation for long-term growth within the company as we continue to scale and expand. This is a shift-based position, including overnight shifts, as part of our mission to provide industry-leading 24/7 customer support.

Responsibilities
  • Deliver excellent after-sales support through chat channel and emails
  • Assist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach.
  • Resolve service-related issues quickly and professionally.
  • Offer advice to customers on how to maximise their energy savings.
  • Work collaboratively with internal teams to continuously improve the customer experience.
  • Work 40 hours in shifts per week (including overnight shifts, with additional pay)

Requirements
  • Bachelor’s degree.
  • Exceptional verbal and written communication skills.
  • Ability to work both independently and collaboratively in a team environment.
  • Excellent communication skills and a genuine passion for helping customers.
  • Strong problem-solving skills and the ability to manage challenging situations with patience.
  • Interest in the energy industry and a desire to help customers make informed decisions.
  • Previous experience in customer service, ideally within the energy or utilities sector, is a plus, but not necessary.
  • Ability to work in-office.


Benefits
  • £30,000 salary and overnight pay
  • Biannual bonus scheme
  • Fully expensed tech to match your needs
  • Paid annual leave
  • Breakfast and dinner allowance for office based employees
Let Employers Find YouUpload Your Resume