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    • As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:
    • Join one of three focused trades: Information Services, Networks, or…
    • Experience providing technical advice and support to customers, installers or distributors.
    • Ø Providing customer support remotely with onsite issues utilising…
    • Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions).
    • In accordance with the defined ITIL processes provide incident…
    • Security & Rotas: Participate in active AV monitoring and join the scheduled support rota (including 1 in 5 early/late shifts and out-of-hours critical support)…
    • Provide telephone support to the user base utilising remote access tools.
    • Document issues/problems and raise them to the 2nd line team.
    • Provide high quality 2nd line IT support, acting as an escalation point for 1st Line and taking ownership of incidents to resolution.
    • Manage service & security incidents within a service desk ticketing solution to agreed processes, adhering to SLA’s, meeting required KPIs and fulfilling the…
    • View all The Granite Group jobs - Liverpool jobs - IT Support jobs in Liverpool
    • Salary Search: IT Support Technician salaries in Liverpool
    • This role combines traditional technical product support with a stronger emphasis on IT-related technologies, helping customers and service teams successfully…
    • The 1st Line Support Engineer is responsible for providing first-level technical support to end-users, diagnosing and resolving IT issues, and escalating more…
    • Experience in IT support, desktop support, technical support or a help desk role is useful; customer service and strong communication skills are important.
    • Instrumentation, escalating to 3rd level support in collaboration with.
    • Provide hands-on 2nd level support for laboratory IT systems and.
    • Provide user support, coaching/mentoring to end-users and maintain rapport with Customers by displaying a detailed understanding of their support requirements.
    • Being the first capable, human response.
    • When a customer contacts us, you are the person they deal with, and the experience is yours to get right.
    • Experience using remote support tools.
    • Monitoring operational trends and producing reports to support service improvements.
    • Act as a first point of contact for day-to-day IT support requests.
    • Ensure support activities are properly recorded.
    • Following security procedures and controls.

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Job Post Details

The Army logo
IT Support Technician (No Experience Needed)
The Army
·
4.1
Liverpool
£27,282 a year
Permanent, Full-time
Apply on company site

Job details

£27,282 a year
Annual leave
Permanent, Full-time
Liverpool

Full job description

Create a battle-winning cyber capability.

As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:

  • Learn how to protect our frontline communications systems from cyber warfare threats
  • Join one of three focused trades: Information Services, Networks, or Infrastructure
  • Configure, deploy, and maintain operational and tactical communication systems
  • Engineer radios, satellite systems and computer networks
  • Build voice and data telecommunications networks
  • Earn an apprenticeship in Network Engineering or Cable Installing

To qualify, you must be between 16 years 6 months and 35 years 6 months, pass a basic fitness test, and have a grade C in GCSE Maths and grade D in GCSE English (or equivalent).

Set yourself up for life.

During your initial training, you'll earn £27,282. If you set your mind to it, you could reach Corporal within 5 years, earning £40,989.

You'll also receive 30 days' annual leave every year (plus bank holidays and extra leave after operations), free medical and dental care, cheaper living costs, and free gym and sports facilities.

Get skills, get qualified, get confident.

You Belong Here.

Pay: From £27,282.00 per year

Pay: £27,282.00 per year

Work Location: In person

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