GP Medical Receptionist jobs in Hounslow

Job Summary

Provide general reception and administrative assistance to the GP practice team to ensure that patients receive the high quality service that the practice aims for and that the practice runs in an efficient and effective way.

Receive and support patients to access appropriate healthcare services in a professional, courteous, efficient and effective way. Project a positive and friendly image to patients and other visitors, either in person or via the telephone.

We have a role available for 25 hours a week each (across 5 week-days) and would ideally suit somebody with previous healthcare experience or who wishes to work in the healthcare sector (full training can be provided). The job will work in a shift pattern - either 8am to 1pm (sometimes 7am to 12 noon) or 1pm to 6pm daily.

Responsibilities and Duties

Reception

• Handling telephone and face to face requests for appointments and making the appointments on the computerised appointments system.
• Booking in patients when they arrive at the surgery (when necessary).
• Helping new patients register with the surgery and managing associated paperwork.
• Managing requests for prescriptions and results.
• Taking phone messages and passing calls from patients, hospitals etc. to other colleagues
• Enter requests for home visits or community nurse visits into the appropriate book, ensuring careful recording of all relevant details and where necessary refer to duty doctor.
• Responding to patient requests for information about other NHS services
• Receiving and documenting payments for non-NHS services such as taxi medicals, HGV medicals, travel claim forms, some travel vaccinations etc.
• Checking consulting rooms each morning – turning on computers etc
• Checking lights, windows computers etc. at the end of each day
• Straightening/tidying the waiting room at the end of the day
• Keeping leaflets tidy and stocked
• Receiving and checking deliveries
• Open up premises at the start of the day when first to arrive – deactivate the alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure the building is totally secured, internal lights are off and the alarm activated
• Undertake any other additional duties appropriate to the post as requested by the partners or the supervisor / practice managers

Administrative

• Opening and sorting post, scanning it onto patient records.
• Creating tasks from information received – to ensure information is acted on appropriately.
• Managing patient reviews and deductions on an on-going basis.
• Patient communications (Jayex screen, leaflets, notice boards).
• Advising patients of the results of routine tests.
• Calling patients to arrange for routine appointments, e.g. for immunisations, asthma checks, diabetes checks etc.
• Inputting patient information into the computerised system.
• Producing letters to other health organisations as required.
• Supporting clinicians in patient referral processes.

Qualifications and Skills

Qualifications

• GCSE English and Maths Grade A-C or equivalent.
• 1 'A' level / BTEC level 3 or previous experience.

Skills / experience

• Good working knowledge of Microsoft office, good keyboard skills and comfortable with working with computers.
• Ideally - previous working experience within a GP practice - but training will be provided
• Flexibility for covering shifts at short notice.

Benefits

The role is eligible for the NHS pension scheme and there is a generous holiday allowance.

Work Remotely

• No

Work remotely

• No

Job Types: Part-time, Permanent

Pay: £12.71 per hour

Expected hours: 25.0 per week

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay

Ability to commute/relocate:

• Leatherhead, Surrey: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you live within driving distance of the practice?

Experience:

• Medical Receptionist: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person