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    • You take ownership of the clinic inclusive of the team, the day, the numbers and the standards.
    • You will help hire and train the founding team, build the…
    • Supportive and collaborative operations manager and business partners, assisting with overall practice growth and management.
    • This role could be adapted for the right candidate:
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    • Full-time hours available, 40 hours per week over 5 days, with occasional Saturday working.
    • Large team of around 50 colleagues, all of whom with a passion for…
    • Experienced practice manager, operations manager or service delivery lead; a previous “Head of” title is not required.
    • Reports to the Medical Director.
    • Promoting best practice, clinical excellence and a positive working environment.
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    • Manage daily practice operations, including appointment scheduling, client communication, and workflow efficiency.
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Job Post Details

Clinic Manager
Get A Drip
·
2.8
105 Westbourne Grove, London W2 4UW
Permanent, Full-time
Apply on company site

Job details

Pay information not provided
Employee discount, Company pension, Private medical insurance
Permanent, Full-time
105 Westbourne Grove, London W2 4UW

Full job description

About the role

You will be working as part of a clinic team delivering a best in class preventative health service. You take ownership of the clinic inclusive of the team, the day, the numbers and the standards. This is a launch role in a brand-new flagship clinic. You will help hire and train the founding team, build the operating rhythm from day one, and own the premium member experience and KPIs the site lives by.

What you’ll be doing

  • Lead and inspire the team to always deliver an exceptional and memorable 5-star experience with every member.
  • Lead scheduling and develop the full clinic team to ensure they embody your own high standards of member experience and operations. Owning the member experience end to end, including service recovery when something goes wrong.
  • Own site P&L inputs and the three KPIs: Utilisation, Conversion, and Rebooking.
  • Run the clinic to CQC standards: implementing processes for audits, incident reporting, complaints, health and safety, safeguarding.
  • Own equipment uptime: QA schedules, backup kit deployment, supplier escalation, ensuring no appointment time is lost.
  • Inspire and coach the team to drive sales performance and consistently surpass KPIs.
  • Recruit, onboard and train new starters as the site scales.

Requirements

Essential

  • Proven management experience in high end, luxury retail, private healthcare, concierge or wellness, adept at consistently delivering a 5star experience.
  • Experience leading mixed clinical and non-clinical teams on a 7-day rota.
  • Direct P&L or KPI accountability.
  • Track record of delivering KPI’s and operational procedures.

Desirable

  • New site opening or launch experience.
  • CQC-registered service experience.
  • Knowledge and passion for preventative health and wellness.
  • Familiarity with clinic management platforms and modern booking systems.

What we offer

  • Get A Drip Staff training credit to spend on drips and boosters, up to the value of £2,760 per annum.
  • 22 days per annum, which rises by one additional day per full completed year of service up to a maximum of 30 days, plus 8 bank holiday days which are added to your leave entitlement which can be taken throughout the year at your request (as clinics remain open on bank holidays with the exception of Christmas day).
  • Auto-enrolment pension scheme.
  • Exclusive perks via Perkbox.

Get A Drip is moving from start‑up to scale‑up, and we’re looking for people who want to be part of that journey. We’re disrupting the way preventative healthcare is delivered, building, improving and evolving constantly and we want team members who are energised by growth, change, positive impact and possibility.

Working here isn’t for everyone, and that’s okay. You’ll thrive with us if you enjoy:

  • A fast‑moving environment where priorities evolve as we grow
  • Taking initiative and solving problems without waiting for instruction
  • Building and improving processes, systems and ways of working
  • Wearing different hats and stepping outside your job description when needed
  • Owning your work and being accountable for outcomes
  • Comfortable with being challenged and with challenging back
  • Collaborating closely with a small, committed team
  • Learning continuously as we introduce new tools, systems and ideas

And you may not enjoy it if you prefer:

  • Predictable routines
  • Clear, unchanging structures
  • A narrow, fixed job description
  • Slow decision‑making
  • A highly established corporate environment

If you’re excited by growth, pace and possibility — and you want to help people live healthier for longer — we’d love to hear from you.

Work Location: In person

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