GP Surgery jobs in Haywards Heath

Ready to make an impact? Why not consider joining us as an Administration Assistant within the Mid Sussex Division of Modality Partnership.

We have an exciting opportunity full-time/part-time for a minimum of 25 hours per week basis for a motivated individual to provide a flexible, comprehensive administrative service supporting service delivery at Ship Street Surgery. If you enjoy variety, working collaboratively, and delivering high-quality support, we would love to hear from you.

Apply now and join a team that values Commitment, Accountability, Respect and Excellence (CARE).

This role is suited to individuals with a passion for working in an agile manner, delivering a high-quality administration service while supporting both clinical and non-clinical colleagues. You will play a key role in supporting the smooth running of services, contributing to meaningful improvements in primary care and patient outcomes.

Why join us?

• NHS pension scheme
• Minimum 27 days annual leave + 8 bank holidays (pro rata)
• Employee discounts and benefits
• Employee Assistance Programme (EAP)
• Career development and education pathways
• Enhanced family-friendly policies
• Flexible working options
• Wellbeing support initiatives

Main duties of the job
This is a varied, non-patient-facing administration role providing essential back-office support across the division and Modality Practices. You will deliver an efficient administrative service, managing workloads, processing documentation accurately within agreed timescales, and communicating professionally with clinical and non-clinical colleagues.

The role includes supporting meetings across Practices, preparing and managing medical and insurance reports, tracking progress and payments, and coordinating records and documentation. You will also support Practices with complaints administration, patient registrations including GP2GP workflows, and call and recall processes such as test results, long-term condition management, childhood immunisations, and cytology.

The role requires flexibility, initiative, and commitment. You will work resourcefully as part of a wider team to ensure tasks are completed to a high standard in line with procedures, protocols, and service requirements.

Overview of Your Organisation
Our 4 practices are part of Modality Partnership, one of the UK’s largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered.

In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. You’ll work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. You’ll gain a strong mix of digital, front-line, and back-office skills, playing an active role in enhancing both patient and staff experience.

All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.

If you are looking for a rewarding role where your commitment and compassion truly count, apply now and grow your career with us in Mid Sussex Division, Modality Partnership.

Job Description
Please refer to the supporting documents for the full job description outlining the core responsibilities of this role.

You will enjoy this role if you are passionate about supporting services, processing information accurately, responding to enquiries, and developing your IT skills using MS Word, Outlook, Excel, and other relevant systems.

If you are looking for a rewarding role with daily challenges and opportunities to make a difference, we welcome your application to join our growing team.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements
Vaccinations: Vaccination status will be checked to manage individual and environmental risks. Support will be provided where required, and evidence must be supplied for roles with mandatory requirements.
Right to work: Proof of eligibility to work in the UK is required at interview.
References: References must be obtained prior to employment, including one from your current or most recent employer.
Employment history: Any gaps of 6 weeks or more must be declared.

Person Specification

Knowledge
MS Word, Outlook, Excel and other relevant software packages
Medical terminology and NHS systems desirable
Knowledge of or experience within NHS General Practice desirable

Skills
Strong customer service orientation
Excellent listening, communication, and interpersonal skills
Accurate typing and word processing abilities
Effective administrative and organisational skills
Ability to follow policies, practices, and protocols
Computer literate and adaptable across multiple systems

Personal Qualities
Professional approach to work
Confident and courteous telephone manner
Strong team player
Responsive with a positive outlook

Additional requirements

Judges Close or Ship Street. Car driver preferred due to cross site cover at other times.

JOB DESCRIPTION

Administrator

1. Job Role/Purpose:

· As a member of the central Admin team, provide a high quality, day-to-day administrative support service to enable Modality Practices to function effectively.

· To assist in the provision of general administrative support to the wider team when required.

2. Key Duties & Responsibilities:

· To provide an efficient administrative service supporting all Modality Practices.

· To support the administration of meetings across Practices including organising and arranging meetings, room/venue bookings, arranging catering/refreshments and attending and minuting meetings as required on behalf of the Division.

· To assist clinical staff by preparing medical/insurance and other reports, tracking progress to ensure prompt turnaround and payment where appropriate.

· To support clinical staff with the effective management of medical and insurance reports i.e., sending notes, checking notes, typing reports, tracking payments, requesting records transfers.

· To manage incoming registration requests from central teams and PSA teams including management of GP2GP workflow

· To support the Practices and Informatics team with outstanding call and recall actions including test result workflows linked to LTC management, coordination of childhood imms and cytology administration.

· To support the Practices and Informatics team with the processing of activity claims.

· To accurately record clinical activity on patient records, scan and file documents ensuring quality assurance processes are maintained.

· To support the Division with effective stock ordering, processing all clinical and non-clinical orders in a timely manner.

· To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.

. To assist with the gathering of statistics and information when required.

· To attend meetings as required and participate in PLT sessions.

· To participate in the induction and training of new team members to ensure they meet their objectives.

· To ensure learning from individually attended training sessions is cascaded to all members of the team.

· To provide cover for members of the central Clinical Support Team during periods of sickness and annual leave.

· To undertake any other duties commensurate with the scope of the role and within the post holder’s skillset as requested

NB: This job description outlines the key duties that are expected of you within the role of General Administrator, although is not an exhaustive list. It may be amended in line with experience, business requirements and as a result of any future organisational change.

Other Responsibilities:

Health and Safety

To comply with the Health and Safety at Work etc. Act 1974.

• To take responsibility for his/her own health and safety and that of other persons who may be affected by his/her own acts or omissions.

Equality and Diversity

To carry out at all times his/her responsibilities in line with the Modality Equal Opportunities Policy and Procedure.

Risk Management and Clinical Governance

To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives.

Confidentiality

To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Caldicott Guardian and the Data Protection Act 1998 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.

General

To undertake any other duties commensurate with the role, within the bounds of his/her own competence as guided by the attached management framework.

• To work across Modality sites as required to provide cover for sickness and annual leave.
• To work weekends when required.
• In light of national policy and due the needs of the business it may be necessary for the Partnership to alter the opening hours of the practices. This could incorporate different opening hours and weekend working which may affect when you are required to work. The postholder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.

Job Types: Full-time, Permanent

Pay: £13.00 per hour

Work Location: In person