GP Surgery jobs in Sprowston

Ratby Medical Centre is recruiting for the position of full time Patient Service Advisor. This is an exciting opportunity for a highly motivated and organised individual looking for a rewarding career in the NHS.

We are a family run Practice dedicated to the wellbeing of our patients and staff.

We are looking for someone who has a passion for innovation and collaboration to join our enthusiastic, dynamic and highly engaged team. With two of our GPs actively involved in working with our local Primary Care Networks and GP Federation, we are at the heart of shaping local primary care.

Location:

Ratby village offers excellent schools and family-friendly amenities. It has a range of shops, cafes and pubs, which offer a tight-knit community experience. Located near Leicester City Centre, it is an ideal location for working professionals.

Knowledge and Skill:

The ideal candidate would have knowledge of SystmOne and working within a GP setting within the NHS.

Job Summary

Due to our increasing patient list size, we are looking for motivated and experienced Patient Services Advisor to join our team. We are relatively small, but supportive surgery and we are looking for the right candidate to help us provide proactive and quality care for over 6,000 patients.

The role is full time and permanent. Ideal hours would be:

Monday: 8 - 6:30pm

Tuesday: 8 - 3:30pm

Wednesday: 8 – 6:30pm

Thursday: 8 - 1pm

Friday: 8 - 1:30pm

We are a practice of around 6,600 patients on the edge of Leicester City, with good transport links to the village. We have recently moved into purpose built modern premises to enable us to offer the right environment for our staff to work in and our patients to be supported in.

We are a young and motivated family run partnership of GPs, with several of our staff having worked with us for over 15 years and we are looking to expand and support our existing team as the practice grows.

To provide receptionist support in a timely and efficient manner for Ratby Medical Centre in the areas of reception, prescriptions and general administrative duties.

Main duties of the job

1. Reception Duties and Patient Interaction:

The first point of contact for patients, families, and carers, both in person and over the phone, the role involves: Managing Appointments, General Enquiries, Creating a Welcoming Environment, Confidentiality and Security.

2. Administrative and Clerical Support:

Repeat Prescriptions, Managing Patient Records, Clerical Duties, Appointment System Management, Document Management, Data Entry and Retrieval.

3.General Administrative Responsibilities:

Contributing to the smooth functioning of the practice through various general administrative duties like Customer Service, Communication Facilitation, Administrative Support and Data Protection and Confidentiality

Job responsibilities

Reception:

To deliver a quality reception service, dealing directly with patients, relatives and carers either face to face or by telephone. Reception services include general enquiries, booking or cancelling of appointments, logging of accurate information (e.g. visit requests).

To ensure that the reception office, waiting area and consulting rooms are kept prepared, safe and tidy at all times ensuring a safe and welcoming environment for patients, visitors and all practice team e.g. updating of posters such as DNA Poster.

To undertake start and end of day procedures in line with practice policies to ensure that the premises are both prepared for the clinical staff to receive patients and are secured after use. Observe a strict code of confidentiality at all times.

Actively promoting and registering patients for the online service.

To prepare repeat prescriptions within the Practices prescribing policy and guidelines, enabling patients medications to be prescribed effectively.

To maintain patients manual records keeping in good repair and order.

Extensive use of GP clinical systems and linked software to update and store data in line with practice policy to ensure records are up to date and available for clinical staff at all times.

To perform clerical duties for the Practice including sending standard letters to patients, organising transport for patients, completing lab forms to provide admin and clerical support for the practice team.

To use and amend (where appropriate) the computerised appointment system.

To retrieve information as required from both computer and manual systems.

To work within the Practices agreed policies and guidelines where appropriate commenting on and contributing to changing such policies.

Workflow:

Sort and date stamp all incoming patient-related mail.

Scan patient-related documents onto their medical record using read codes as agreed by the clinical team

Add any additional information about the source of the document

Forward the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information

Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale

Scan all internal paper documents on to the relevant patients record and then store the documents in line with practice procedures.

Ensure patient registrations are maintained accurately and complete links work on a frequent and regular basis.

General Administration:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including word/data processing, filing, photocopying and scanning

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Ensure security and confidentiality of patient information is maintained at all times and that the practice conforms to the requirements of the Data Protection Act and Caldicott guidelines.

Pay: £12.71 per hour

Application question(s):

• Have you used SystmOne?
• Previous NHS experience?

Work Location: In person