Group Medical Practice jobs in Leicester

The Opportunity

Placefirst is a private equity backed, well-established residential property company that specialises in the Build-to-Rent sector is looking to appoint a Viewings & Inventory Associate to its Midlands based team to support its continued growth.

Owning and operating Single-Family / Suburban rental properties, with a growth plan to be quadrupled within the next 5 years, having substantial financial backing to ensure these aspirations are met. Our focus on acquiring and developing places and improving neighbourhoods has enabled us to secure off-market opportunities by utilising our USP.

We continue this growth and further build on our established pipeline, which will be generated through the construction of new Single-Family Housing and a blend of acquisition of new and existing portfolios across the UK.

Role Profile

Title: Viewings and Inventory Associate

Reporting to: Senior Resident Services Manager

Location: Midlands Region

OTE: £37,000

Main purpose of the role: Working within the Resident Services Team, you will be a proactive and organised individual who will be able to carry out tasks through to a successful conclusion. You will be organised, efficient and able to work alone. The key focus will be to ensure we secure new residents and support them into their new homes in line with regulatory requirements.

This will be a role that delivers excellent customer service. Your ability to sell the benefits of a Placefirst home is key along with the ability to gather appropriate information for inclusion in the inventory.

KPIs: You will take ownership and be accountability for the success of the properties you view. Your performance will be measured with conversion of viewings to reservation being the number one KPI.

Key Responsibilities:

Property Management:

· Conducting physical viewings – sales focus to let units

· Record virtual viewings of empty properties

· Advising viewers of the lettings procedure with regards to their financial obligations and conduct during tenancy

· Producing inventories and completing check-in’s and check-out’s with start and final meter readings and updating relevant utility companies and local authority for Council Tax

· Take holding deposit payments to confirm reservation

· To maintain the filing systems both electronically and manually

· Updating and maintaining the Lettings CRM

· Demonstrate use of home to new resident

· Complete the check-out inspection and check out report and book relevant trades to complete works – if before end of tenancy, arrange access with resident in occupation

· Be measured on retention and reducing the churn rate within the development – highlight and report any issues that may become a retention issue. Extend tenancies where possible

· Identify anti-social behaviour and manage / escalate where required

· Engage with local community groups / Police / council to build relationships that will assist the success of the development and keep churn to a minimum

Personal Specification:

· Be a role model for the business

· Your ability to sell the benefits of a Placefirst home is key

· Proven ability to prioritise workload

· Excellent communication and inter-personal skills

· Ability to deal with complex situations

· Ability to influence others

· Ability to meet tight deadlines and work in a target driven environment

· Takes ownership and responsibility and be accountable for performance

· Always aims to exceed the standards of performance set

· Seeks opportunities to develop and maintain the necessary technical knowledge required to be fully effective in role

· Personable, presentable and articulate

· Customer service focused and confident at dealing with members of public

· Organisation skills and time management, with a close attention to detail

· Demonstrates flexibility and is able to work to the needs of the business

· Demonstrate an understanding and empathetic approach to all situations

· Devote time and energy to reviewing and improving development performance

· Conflict management and resolution skills, so as to manage escalated disputes

Key Skills, Knowledge and Experience:

· Industry specific knowledge, built up through experience of residential, property and estates management

· Knowledge in relevant regulations, legislation, guidance and best practice. Able to apply knowledge practically day-to-day

· IT literate and the confidence to become the system expert of the property management software

· Hold a full current UK driving licence and your own car will be essential for which mileage will be paid

General:

· Be willing to work one late each week and one weekend day each month to accommodate viewings and checkin’s.

· To promote and comply with Placefirst policies on equal opportunities and in line with the Equality Act 2010

· To be responsible for improving your performance by participating in the Performance Appraisal process with your manager

· To carry out such other duties which are consistent with the nature, responsibilities or as necessitated by the needs of the business

· Commitment towards company values

· To comply with all Company Health & Safety policies and procedures

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process, and we would aim to reach agreement to the changes.

We will consider making reasonable adjustments to the above, in line with the Equality Act 2010.This role is perfect for motivated individuals who thrive in fast-paced environments and enjoy coordinating logistics while providing exceptional service. Join us to be part of a vibrant team committed to excellence in property presentation and management!

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Private medical insurance

Application question(s):

• Are will willing to be on the road within the midlands regions of Derby, Nottingham, Leicester, Milton Keynes?
• Do you have a car available for work?
• Do you enjoy working alone?
• Does securing a sale drive you?

Experience:

• Sales: 1 year (required)
• Lettings : 1 year (required)
• Customer liaison: 1 year (required)

Location:

• Leicester, Leicestershire (preferred)

Willingness to travel:

• 75% (required)

Work Location: On the road