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Job Post Details

Head of Operations
Urbanbubble
·
3.0
Manchester
£70,000 - £77,500 a year
Full-time
Apply now

Job details

£70,000 - £77,500 a year
Annual leave, Sick pay, Private medical insurance, Cycle to work scheme, Season ticket loan
Full-time
Manchester

Full job description

At urbanbubble, we're passionate about creating exceptional places to live and thriving communities where residents feel truly at home.

We're delighted to be partnering with Starlight, launching an exciting portfolio of Build to Rent communities across Manchester, Leeds, Liverpool and Outer London. This is the beginning of an ambitious growth journey, and we're looking for an experienced and commercially minded Head of Region to play a pivotal role in its success.

This is a unique opportunity to join at the start of an exciting new partnership, helping to shape the future of the Starlight portfolio as it grows across some of the UK's most vibrant cities.

As Head of Operations, you'll lead a team of General Managers and site teams, ensuring operational excellence, commercial performance and exceptional customer experiences, while working closely with both urbanbubble and Starlight stakeholders to support the continued growth of this exciting partnership.


What do we offer?

  • £70,000 - £77,500 + 10% performance related bonus
  • 30 days annual leave, plus bank holidays and your birthday off
  • Private Medical Insurance
  • We also offer enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study support and much much more!


What will you do?

  • Lead a regional portfolio of Starlight communities across Manchester, Leeds, Liverpool and Outer London, driving operational excellence and outstanding customer experiences
  • Develop and inspire a high-performing team of General Managers and community leaders, creating a culture of accountability, engagement and continuous improvement
  • Partner closely with Starlight and urbanbubble stakeholders to deliver against strategic objectives and support the growth of the partnership
  • Take ownership of regional financial performance, budgets and commercial outcomes
  • Drive resident satisfaction, retention and community engagement across the portfolio
  • Use performance data and insight to identify opportunities, improve outcomes and support informed decision-making
  • Ensure robust compliance with all regulatory, health and safety and operational requirements
  • Identify efficiencies and cost-saving opportunities while maintaining exceptional service standards
  • Support mobilisation activities and future portfolio growth as new communities come online
  • Champion ESG principles and sustainable operational practices across the region


What are we looking for?

  • Significant senior leadership experience within Build to Rent, residential property, hospitality, student accommodation or a related customer-focused sector
  • A proven track record of leading geographically dispersed teams and delivering operational excellence across multiple sites
  • Strong commercial acumen, with experience managing budgets, performance targets and business plans
  • Exceptional stakeholder management skills, with the ability to build credibility and influence at all levels
  • A passion for creating outstanding customer and resident experiences
  • Experience leading through growth, change or mobilisation programmes would be highly advantageous
  • Strong people leadership skills, with the ability to coach, develop and inspire high-performing teams
  • Knowledge of relevant property and housing legislation
  • ARLA, IRPM or equivalent professional qualification (or willingness to work towards one)
  • A strategic mindset coupled with a hands-on approach and a genuine passion for building communities


This is a rare opportunity to join at the start of something special.

You'll be at the forefront of a growing partnership, helping to shape new communities, influence future developments and create a portfolio that sets new standards in resident experience. As the Starlight portfolio grows, so too will the opportunity to broaden your impact and develop your career within one of the UK's leading residential community operators.

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.

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