Healthcare jobs in Wiltshire

We are seeking a motivated and organised Newborn Screening Failsafe Officer to join our dedicated screening team.

This is a rewarding opportunity to play a key role in supporting the delivery of high-quality newborn screening services, helping to ensure that babies and families receive timely, safe and effective care in line with national screening standards.

Working closely with midwives, health visitors, laboratory teams and other healthcare professionals, you will coordinate and monitor the failsafe processes for three national newborn screening programmes. You will help ensure that eligible women and babies are offered screening within the required timescales, maintaining accurate records and monitoring performance against national standards.

The successful candidate will be responsible for maintaining screening databases, carrying out detailed failsafe checks, and supporting the smooth running of screening pathways. You will also help maximise the effective use of clinic appointments, arrange interpreters where required, and act as a key point of contact for families and healthcare professionals. The role requires excellent attention to detail, strong organisational skills and a compassionate approach when supporting families.

This is an excellent opportunity for someone who enjoys working in a busy environment, is passionate about patient safety, and wants to make a meaningful difference to the care of newborn babies and their families.

You will coordinate and monitor failsafe processes across three national newborn screening programmes, ensuring accurate patient records, screening results and appointment information are maintained on local and national systems. By undertaking routine failsafe checks, you will help ensure babies progress safely through screening pathways and that national standards are met.

The role includes maintaining screening databases, producing reports and supporting the monitoring of service performance and quality standards. You will identify and escalate potential breaches, supporting actions to maintain compliance with NHS Screening Programme requirements.

You will provide administrative support to the ANNB Screening Co-ordinator, Newborn Screening Manager and wider team, including arranging interpreters, coordinating appointments, supporting meetings and assisting with audits, complaints and incident investigations.

As a key point of contact for families and healthcare professionals, you will manage enquiries with professionalism, sensitivity and compassion. You will also act as the lead contact for the three Northgate Failsafe Systems, providing user support and guidance, while contributing to the ongoing development of a safe, effective and patient-focused newborn screening servi

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.

We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!

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To provide administrative support to the ANNB Screening Co-Ordinator and
Newborn Screening Manager and the wider team when required.

• To arrange interpreters for pregnant people if necessary
• To be confident and competent when dealing with distressed families during

telephone or face to face conversations and ensure resolution of individual
concerns.

• To be responsible for answering telephone enquiries and referring to other

members of the Department as appropriate.

• Prepare and attend multi-disciplinary meetings with the ANNB Co-Ordinator and

Newborn Screening Manager as required.

• To assist in the investigation of complaints or serious incidents of the Newborn

Screening Service.

• To act as the main point of contact in relation to issues/updates/training

requirements of all 3 Northgate Failsafe Systems.