We have an exciting opportunity for a personable and effective Service Administrator, with strong organisational and multitasking skills, to work in the Client Services function of the Queen's Veterinary School Hospital (QVSH). This is a full-time position that will take part in an early and late rota (hospital reception opening hours are currently Monday to Friday 8.00am - 7:00pm).

The Service Administrator is an integral part of the Small Animal Hospital and will support our Service Teams (Soft Tissue, Orthopaedics, Neurology, Oncology, Medicine, Cardiology, Dermatology, Physiotherapy and Ophthalmology).

The Service Administrators support the delivery of specialist services across the hospital, underpinned by the front of house team. As part of the wider Client Service Team they will work alongside the Client Service Administrators to support the Small Animal Hospital Team, in support of its mission to deliver excellence in client service and clinical veterinary student teaching. Service Administrators will act as liaison between the front of house service and the services within the hospital to provide an enhanced service for both clients and vets. Ensuring that clients are billed accurately and promptly and that all communication and liaison with external parties is carried out efficiently and effectively.

The Service Administrator will aim to provide a first-class customer service in what can often be a very challenging environment. The role will involve supporting clients during difficult conversations including diagnosis of patients, treatment (or non-treatment) and subsequent payment of accounts.

Previous experience in a busy administrative role is essential. The ideal candidate should possess exceptional communication skills, experience with Microsoft Office programs, and the capacity to establish professional and effective working relationships with the broader team. The position requires exceptional organisational abilities, flexibility, and attention to detail.

In return, we offer an encouraging and supportive environment alongside a wide range of benefits, including:

Generous paid annual leave
Defined benefit pension scheme
Enhanced family friendly policies
Access to training opportunities via a dedicated Personal and Professional Development team
Wellness programme including Occupational Health team and Staff counselling
Staff discount scheme including shopping vouchers
Cycle to work scheme
Travel to work loans
Eye care voucher scheme
Discounted gym membership

Further particulars for the role and information about the Department are available in the Further Particulars document enclosed with this advert. If you are viewing this advert on an external site, please visit the University's job pages for access.

Closing date for applications is Midnight on Tuesday 17 November 2026

Applications will be monitored regularly, and we may contact candidates prior to the closing date. We reserve the right to close this vacancy early if we receive sufficient applications or extend it if we do not receive a sufficient number of applications. Therefore, if you are interested, please submit your application as early as possible.

Informal enquiries are welcomed and any queries regarding the application process, please contact the QVSH Clinical HR Team via email: qvsh.hr@vet.cam.ac.uk.

Please quote reference PP51538 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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