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Hospitality Manager jobs in Bollington and Disley SK10

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    • Oversee the day-to-day operation of the Guest Services department.
    • Oversee the preparation and delivery of all VIP welcome cards and VIP amenities.
    • Loves hospitality and genuinely cares about the guest experience.
    • Has a strong understanding of service, standards and commercial performance.
  • View similar jobs with this employer
    • Proven experience in restaurant or hospitality management.
    • A hands-on approach and passion for hospitality.
    • We welcome applications from candidates with strong…
    • Proven experience in a catering, hospitality or food service management role.
    • We’re looking for an experienced, enthusiastic, organised catering manager who…
    • Experience working within an events, experiential, marketing, creative, communications, hospitality or event technology environment.
    • Experienced in delivering standout events, activations and memorable hospitality experiences that keep guests coming back.
    • Who We’re Looking For.
    • Service Excellence: Consistently uphold the highest standards of hospitality, professionalism, and guest service across all Food & Beverage (F&B) and event…
    • Previous experience in sales, retail, hospitality, customer service, sport or another target-driven environment can be beneficial, but isn't essential.*.
    • Bonus paid twice a year.
    • Superb career development with training and apprenticeships open to all.
    • Up to 30% discount at all our brands and no limit on number of…
    • 25% of Net Sales - WITH FALLBACK!*.
    • ✔ Passion for Customer Service.
    • Being creative Helping people Analysis & maths.
    • As a Chef and Hospitality Specialist in the RAF, you will plan, prepare and deliver culinary excellence in our…
    • Hours of work: Monday to Friday 40 hours per week day time.
    • Starting Salary: £39,000 per annum, plus travel expenses up to 55p per mile*.
    • Holidays: 28 days including bank holidays – increasing up to 33 days (pro-rata for part-time).
    • Enhanced Sick Pay: Up to 4 weeks full pay.
    • Previous supervisory or management experience in hospitality or food service.
    • This role is ideal for an ambitious hospitality professional looking to grow…
    • Solid experience in a Deputy General Manager or senior hospitality leadership role.
    • You’ll lead teams, drive standards, and deliver an exceptional guest…

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Job Post Details

Guest Services Manager
Langham Hospitality Group
·
3.6
United Kingdom
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
United Kingdom

Full job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Located in the heart of London's West End, The Langham, London is Europe's first Grand Hotel and a Forbes 5-star property. You would work in a supportive environment that actively promotes innovation, collaboration, and personal growth. We are an environmentally conscious hotel that values sustainability, as well as diversity, inclusion and equality for all our colleagues.

The Langham, London; Europe’s first Grand Hotel is currently recruiting for a Guest Services Manager to join our talented Guest Service team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Guest Services Manager, your key focus will be to:

  • oversee the day-to-day operation of the Guest Services department
  • oversee the preparation and delivery of all VIP welcome cards and VIP amenities
  • solve guest issues, complaints or requests when brought to the attention and escalated accordingly
  • supervise and manage the team; performance manage, develop, help and ensure they have everything they need
  • demonstrate expertise in the functionality of Shiji and/or Opera PMS and ensure all guest profiles are up to date
  • maintain close communication within the department and with other hotel departments
    • attend meetings with other departments or within Rooms Division as required


Do you have? -

  • previous experience of working as a Guest Services Manager or an Assistant
  • excellent customer service skills and a real understanding of 5* luxury environment service requirements
  • excellent communication skills, in English language, both written and verbal
  • knowledge of one other language (advantageous)
  • immaculate personal presentation
  • previous experience of managing and leading small to medium sized teams is essential
  • hands-on, pro-active approach; taking personal responsibility and initiative to prevent or resolve problems

    For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/london/
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