Hotel Manager jobs in Bollington and Disley SK10

Assistant Night Manager

Shrigley Hall Hotel & Spa | Pott Shrigley, Cheshire, SK10 5SB

Full-Time | Permanent

Are you a natural leader who takes pride in delivering exceptional guest experiences?

Set within the beautiful Cheshire countryside, Shrigley Hall Hotel & Spa is a stunning country house hotel surrounded by picturesque parkland, offering guests a memorable escape from the everyday. With its historic character, beautiful grounds, leisure and spa facilities, and reputation as a destination for weddings, celebrations, conferences and relaxing breaks, Shrigley Hall offers a unique environment in which to build your hospitality career.

We are looking for a reliable, proactive and guest-focused Assistant Night Manager to join our team and help ensure the smooth running of the hotel throughout the night.

This is an excellent opportunity for someone who enjoys taking responsibility, leading by example and being hands-on in a varied operational role. You will play a key part in maintaining standards, supporting the team and ensuring every guest receives a warm welcome and excellent service, whatever time of day or night they arrive.

The Role

Working closely with the wider management team, you will take responsibility for the day-to-day operation of the hotel during night shifts, helping to ensure the property is safe, secure and ready to deliver an outstanding guest experience.

This is a hands-on operational role, requiring someone who is happy to be visible, approachable and actively involved in the running of the hotel. From supporting reception and responding to guest requests to completing night audits and preparing the hotel for the following day, you will need to be organised, confident and able to make sound decisions independently.

You will also support the development of the night team, maintain excellent communication with the day management team and ensure that any issues are dealt with professionally and efficiently.

Key Responsibilities

• Support the smooth and efficient running of the hotel throughout the night.
• Lead by example, remaining hands-on and actively supporting the night team.
• Deliver a warm, professional welcome to guests arriving late and assist those requiring support during their stay.
• Handle guest queries, requests and complaints calmly and professionally, ensuring issues are resolved wherever possible.
• Complete night audit procedures, ensuring relevant financial transactions, reports and records are accurate.
• Maintain the security of the hotel, following all relevant procedures and ensuring the safety of guests, colleagues and the property.
• Carry out regular checks of the hotel and address any maintenance, cleanliness or operational concerns.
• Ensure reception and public areas are maintained to a high standard throughout the night.
• Prepare the hotel for the following day's operations, communicating important information and outstanding tasks to the incoming team.
• Ensure accurate handovers between night and day teams, highlighting guest feedback, incidents and operational priorities.
• Support, motivate and develop night colleagues, encouraging a positive and professional working environment.
• Follow all health and safety, fire safety, emergency and hotel operating procedures.

What We’re Looking For

We are looking for someone who has:

• Previous experience in a hotel reception, night operations or supervisory role within hospitality.
• Strong customer service skills and a genuine passion for looking after guests.
• The confidence to take responsibility and make decisions when working independently.
• A hands-on approach and the willingness to support colleagues across the hotel operation.
• Excellent communication, organisation and problem-solving skills.
• Strong attention to detail, particularly when completing financial checks, reports and handovers.
• A calm and professional manner when dealing with challenging situations.
• A good understanding of hotel security, health and safety and emergency procedures, or a willingness to develop this knowledge.
• Flexibility to work overnight shifts, including weekends and bank holidays as required.

Previous experience in a night management or supervisory position would be advantageous, but we are equally interested in candidates with strong hotel operational experience who are ready to take the next step in their career.

Above all, you will be dependable, approachable and committed to maintaining high standards, even when the rest of the hotel is asleep.

Why Join Shrigley Hall Hotel & Spa?

Shrigley Hall offers the opportunity to work in a distinctive country house setting, surrounded by beautiful Cheshire countryside. With its historic charm, extensive grounds, spa and leisure facilities, and varied mix of leisure and business guests, no two shifts are quite the same.

Joining our team means becoming part of a hotel operation where your contribution matters and where you can help shape the experience guests remember.

What we can offer you:

• £30 per night - staff stays at our partner hotels, all situated in stunning locations with magnificent scenery.
• £55 per night – discounted stays for friends and family at our partner hotels.
• 40% discount on our spa’s within our portfolio –includes spa visits and entry. 15% discount for spa visits and entry for friends and family.
• 50% discount on food and drinks agreed upon visit.
• Cycle to work scheme.
• Free gym membership
• Generous Tip and Commission Scheme

You will have the opportunity to:

• Take on a varied, hands-on role with real responsibility.
• Develop your leadership and hotel management skills.
• Work alongside a wider team committed to delivering great guest experiences.
• Build your experience across hotel operations, guest relations and night management.
• Make a positive contribution to the hotel's standards, security and overall performance.

Ready to Take the Next Step?

If you are an enthusiastic hospitality professional who enjoys responsibility, thrives on delivering excellent service and is looking for a role where you can make a genuine difference, we would love to hear from you.

Join Shrigley Hall Hotel & Spa as our Assistant Night Manager and help ensure every guest enjoys an exceptional experience, from arrival to departure.

Apply today and take the next step in your hospitality career!

Pay: Up to £28,000.00 per year

Benefits:

• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site gym
• On-site parking

Work Location: In person