Hotel jobs in Crawley

About Us

Holiday Inn Gatwick Worth is a prestigious 4-star AA-accredited hotel located in Crawley. Following a £9 million refurbishment and extension, the hotel now features 158 contemporary bedrooms, five versatile event spaces accommodating up to 350 delegates, and our stylish restaurant, Meadow – Kitchen | Bar | Terrace.

We are seeking a passionate, organised, and enthusiastic individual to join our team as a Sales & Events Coordinator. This is an exciting opportunity to develop a career within the hospitality and events industry, supporting the growth of our conference, events, and wedding business.

About the Role

As a Sales & Events Coordinator, you will play a key role in maximising revenue opportunities while delivering exceptional customer service. You will manage enquiries from initial contact through to event completion, ensuring every client receives a professional and memorable experience.

No previous hospitality experience is required, although experience in sales would be advantageous. Full training will be provided for the right candidate.

Key Responsibilities

· Respond promptly and professionally to all enquiries via telephone and email.

· Convert enquiries into confirmed bookings by promoting the hotel's facilities and services.

· Manage events from enquiry through to confirmation, ensuring all event documentation is completed accurately.

· Liaise closely with operational departments to ensure seamless event delivery.

· Proactively follow up provisional bookings and maintain strong relationships with clients.

· Conduct sales calls to introduce and promote the hotel's products and services.

· Support wedding couples throughout the planning process and coordinate their special day at the hotel.

· Represent the hotel at wedding fairs and promotional events.

· Identify opportunities to maximise revenue through upselling and cross-selling.

· Proactively seek new business opportunities and arrange hotel show rounds.

· Research local competitors and market trends.

· Host and coordinate a variety of events, ensuring outstanding guest satisfaction.

· Assist with marketing activities, including social media content and guest review management when required.

About You

The successful candidate will be:

· Professional and confident in their approach.

· Highly organised with excellent attention to detail.

· Customer-focused and passionate about delivering exceptional service.

· An excellent communicator with strong interpersonal skills.

· Self-motivated and able to work effectively both independently and as part of a team.

· Sales driven

Essential Requirements

· Full UK driving licence and access to a vehicle.

· Aged 18 years or over.

· Flexibility to work occasional evenings and weekends.

What We Offer

· Competitive salary of £27,000 per annum.

· Quarterly performance bonus scheme.

· Large staff discounts on all IHG Hotels worldwide and F&B discount

· Full training and development opportunities.

· A supportive and friendly team environment.

· The opportunity to build a rewarding career within a growing hospitality business.

How to Apply

To apply, please submit your CV along with a cover letter outlining why you would be a great fit for this role.

Job Type: Full-time

Pay: Up to £27,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Licence/Certification:

• must have a driving licence and access to your own car (required)

Work Location: In person