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Hotel jobs in Crawley

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    • Resolving any problem, a guest may face during his stay in the hotel, providing the maximum.
    • Management of guest arrivals and departures.
    • You’ll have real influence over the guest journey from arrival through to departure, with the confidence to make decisions, solve problems, maintain standards,…
    • The role ensures the service standards expected of a luxury hotel are consistently achieved while meeting agreed financial targets and delivering an exceptional…
    • Working to LQA standards and helping us maintain the high standards our guests expect.
    • Handling requests, queries and unexpected situations with a calm,…
    • To follow the hotel security policies and procedures and remain vigilant at all times.
    • As a Housekeeping team member, your job will be to clean bedrooms,…
    • We are looking for someone who enjoys being at the heart of the operation, supporting the team, delivering exceptional guest experiences, solving problems, and…
    • Under the direction of the Front of House Manager, provide a high quality and efficient cleaning service in line with agreed standards of the hotel operation.
    • In this vital role, you will oversee daily cleaning operations, ensure high standards of cleanliness and guest satisfaction, and coordinate with staff to…
    • The role is to be responsible for the security of the hotel interacting with guests, some bar work , preparing meeting rooms and and assistance in laying tables…
    • This role is responsible for cleaning the guest accommodation rooms in the pub to the highest of standard on a daily basis.
    • Perform thorough cleaning and maintenance of guest rooms, common areas, and staff facilities to uphold cleanliness standards.
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    • Escort guests to their rooms and provide information about hotel facilities.
    • Handle guest requests promptly and efficiently.
    • Valid driver's license preferred.
    • Performs well under pressure and keeps a perspective.
    • Job Type: Full time, permanent (40 hours per week Monday - Friday).
    • Ability to work cross functionally.
    • The successful candidate will operate as a senior individual contributor; from driving revenue, managing high-value clients, and delivering exceptional service,…

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Job Post Details

Guest Services Manager
Sandman Hotel Group
·
3.3
18 Tinsley Ln S, Crawley RH10 8XH
Full-time
Apply on company site

Job details

Pay information not provided
Referral programme, Free parking, Company pension, Flexible schedule
Full-time
18 Tinsley Ln S, Crawley RH10 8XH

Full job description

The Sandman Signature Gatwick Hotel are looking to recruit a Guest Service Manager to join a
fantastic team at the 4 star 151-bedroom establishment in Three Bridges, just 5 minutes away from
Crawley City Center and within walking distance to Three Bridges Train Station.

We are looking for a dynamic, highly flexible personality who strives to exceed customer expectations
as well as having a willingness to learn and develop within the hospitality industry.

The hours of work are typically mixed with early and late shifts. Does include weekendsbank
holidays.

Key responsibilities of this role include:
  • To provide a warm, welcoming and friendly environment
  • Management of guest arrivals and departures
  • Cashiering duties
  • To provide guests with information and assistance as required
  • Reservations handling
  • Telephone handling
  • Luggage assistance
  • Ensuring the premises are in operative condition and able to receive and serve guests with
service excellence.
  • Resolving any problem, a guest may face during his stay in the hotel, providing the maximum
service possible always with a margin for flexibility.

The ideal candidate:
  • Always delivers exceptional customer service in a professional manner
  • Is personable and presentable
  • Works well both as part of a team and on own initiative, and with a good level of common
sense
  • Has a keen eye for detail with the ability to find, trace and correct anomalies
  • Is highly reliable and very flexible with working patterns
  • Has a strong willingness to learn and is keen to develop and progress within the hospitality
industry

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

  • 28 days holiday per annum
  • Additional Holiday with length of service milestones
  • Flexible schedule
  • Pension
  • Free Parking whilst on shift
  • Rewards and recognition
  • Growth opportunities
  • Dedicated Training Programme
  • Team, Friends and Family Hotel rates
  • Up to 40% of food discounts
  • Referral Bonus starting at £250
  • X3 complimentary nights stays to use in the UK, Ireland or North America
  • EducationSkills Development Reimbursement program
  • All Northland United KingdomIreland team members are eligible for their brands specific perksin North America

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are
encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in UK to apply.
**Applications will not be accepted via email or in person.
**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group,
however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**

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