Customer Service jobs in Manchester

Customer Service Representative

Customer Service Representatives resolve client inquiries, handle complaints, and provide product guidance. They need strong communication, patience, and knowledge of CRM software to deliver efficient, personalised support that builds customer loyalty.

Guest Service Agent

Guest Service Agents manage check-ins and check-outs, address guest inquiries, and resolve issues promptly to ensure smooth stays. They need proficiency in reservation systems, hospitality knowledge, and clear communication skills to excel in this role.

Parking Attendant

Parking Attendants supervise vehicle entry and exit, manage payments, and ensure safe lot conditions. They need strong customer communication, basic cash handling skills, and awareness of parking regulations to perform efficiently and support smooth operations.

Parts Advisor

Parts Advisors manage part orders, advise on compatibility, and maintain accurate inventory records. They need expertise in automotive components, knowledge of supply chain processes, and strong communication skills for effective customer support.

Customer Experience Advisor

Customer Experience Advisors guide clients through services, resolve issues with empathy, and collect feedback to improve satisfaction. They need knowledge of customer service tools, understanding of product details, and strong communication skills.

Vice President of Client Services

Customer Success Manager

Customer Success Managers guide clients through onboarding, optimise product use for retention, and address concerns proactively. They need CRM expertise, strong communication skills, and industry awareness to build lasting customer relationships and drive satisfaction.

New Business Specialist

New Business Specialists identify growth opportunities, develop strategic proposals, and build client relationships to expand market presence. They need expertise in sales processes, industry knowledge in target sectors, and strong analytical and communication skills.

Incident Manager

Incident Managers lead response coordination during operational disruptions, analysing root causes and implementing improvements. They need expertise in incident handling, strong communication, and knowledge of IT service management frameworks like ITIL.