Housing Benefit Officer jobs in Leicester

Job Overview

We are looking for a compassionate and resilient Housing Support Officer to join the team at Amicus Trust. This is a challenging yet highly rewarding frontline role, supporting single homeless people from initial application through to resettlement. You will play a vital part in delivering our mission to provide safe accommodation while equipping individuals with the skills, confidence and knowledge needed for sustainable independent living. The role requires a calm, non-judgemental approach, strong professional boundaries, and the ability to build trusting relationships with vulnerable adults.

About us

Amicus Trust are here for individuals between the ages of 18 – 65 who are rough sleeping, considered homeless or at risk of homelessness. Individuals may or may not have a range of complex needs including mental health issues, ex-offending, alcohol dependency or substance misuse. We provide supported housing alongside mental health support, structured supporting meetings and life-skills development.

What we offer:

• Salary; £26,677.16 per annum.
• Hours; full-time 37, per week Monday to Friday
• Holiday; 25 days plus 8 bank holidays
• Employee Assistance Programme, virtual GP service and in-house mental health support
• 2 yearly staff conference events
• Blue Light Card

What you will do in the role of Housing Support Officer:

• Assess and interview potential service users, identifying needs, risks and suitability for accommodation.
• Provide ongoing one-to-one support through weekly key work sessions and personalised support planning.
• Safeguard vulnerable adults and ensure accommodation is safe, secure and well managed.
• Support service users with housing and benefit applications, including resolving housing benefit issues.
• Work in partnership with external agencies and make referrals to specialist services, including mental health support.
• Maintain accurate records, prepare reports, and ensure all supported housing documentation is up to date.

What you will need:

• Experience working with vulnerable people, including those experiencing homelessness or complex needs.
• Strong communication skills, with the ability to build professional relationships while maintaining boundaries.
• Ability to manage a caseload, prioritise workload and work effectively under pressure.
• Good written skills and IT competence for accurate record keeping and report writing.
• A calm, non-judgemental approach with a strong understanding of safeguarding and equality.
• A full driving licence (maximum 3 penalty points) and access to a vehicle, with flexibility to undertake on-call duties.

If you would like to be part of a team making a real difference in people’s lives, we would love to hear from you.

Work schedule: Rotating shifts of 8am to 4pm and 10am to 6pm. Participation in an on-call rota is required.

Location: This role is based at our Steel Abbey project covering a number of properties in Leicester.

Head Office: 104 Midland Road, Bedford MK40 1QE. This role requires regular travel to provide support across all Amicus Trust accommodations.

Application procedure: Please contact our HR Team on 01234 358478 for an Application Pack and send your covering letter and full CV.

Closing date: 9am 17th August 2026

Interview date: TBC

Interview process: 30-minute practical assessment followed by a 30-minute panel interview.

Amicus Trust Ltd is committed to building a diverse and inclusive organisation where everyone feels valued and respected. We welcome applications from people of all backgrounds and lived experiences. We are an equal opportunities employer and select candidates based on skills, experience and potential, regardless of age, disability, gender identity or expression, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

If you meet the minimum job requirements and identify as having a disability, you will automatically be guaranteed an interview. If you are short listed for interview and require any reasonable adjustments to support you through the recruitment process, please let us know and will be happy to discuss how we can best accommodate your needs.

Amicus Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff to share this commitment.

This role is exempt from the Rehabilitation of Offenders Act 1974. All appointments are subject to satisfactory pre-employment checks, which include, but are not limited to, an enhanced Disclosure and Barring Service (DBS) check (including barred list checks, where applicable), verification of identity, right to work in the UK, relevant qualifications, and employment references.

Visit our website to learn more about us https://www.amicustrust.org/

Pay: £26,677.16 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Free or subsidised travel
• Health & wellbeing programme
• Store discount

Application question(s):

• Have you worked with vulnerable adults or those suffering from homelessness?

Work authorisation:

• United Kingdom (required)

Location:

• Leicester, Leicestershire (preferred)

Work Location: In person