IT Support Analyst jobs in Newcastle upon Tyne

Are you the person your friends and family turn to when their technology stops working? Do you enjoy figuring out how things work and solving problems? If you're looking to start a career in IT, this could be the perfect opportunity for you!

Baltic Apprenticeships is working with an employer seeking an enthusiastic and motivated individual to join their team as an IT Support Apprentice. This is a fantastic opportunity to gain real-world experience, develop your technical skills and work towards a recognised Level 3 IT Support qualification — all while earning a salary.

You'll work alongside experienced IT professionals, helping users solve technical issues, supporting hardware and software, and learning how technology keeps a business running. No two days will be the same, making this an ideal opportunity for someone who is curious, enjoys problem-solving and wants to build a career in technology.

A Typical Day in the Job:

• Providing 1st line IT support through a ticketing system

• Troubleshooting a range of hardware and software issues

• Responding to IT support queries in person, over the phone and through email or the service desk

• Setting up, configuring and maintaining computers, laptops and other IT equipment

• Supporting users with common technical issues and helping to minimise downtime

• Learning about different network environments and IT infrastructure

• Escalating more complex issues to senior members of the IT team when required

• Keeping users updated and providing excellent customer service

Full training and support will be provided by your workplace mentor and the team at Baltic Apprenticeships, so you don't need to know everything from day one. What matters most is your attitude, willingness to learn and genuine interest in IT.

Desired Qualities, Skills and Knowledge

• A genuine passion for technology and IT

• Excellent communication skills, both written and verbal

• A logical and practical approach to problem-solving

• A keen attention to detail

• Strong organisation skills

• A willingness to learn and develop new skills

• The ability to work independently and as part of a team

• Grade 5/C in GCSE English and Grade 4/C in GCSE Maths

Salary, Hours & Benefits:

• £16,000 – £18,000 per annum

• Monday to Friday – 37.5 hours per week

• 20 days annual leave plus Bank Holidays

• Full training and support throughout your apprenticeship

• The opportunity to gain valuable hands-on IT experience

• A recognised Level 3 IT Support qualification

• Opportunities for future progression and further training

This apprenticeship is a fantastic opportunity for someone who wants to kick-start a career in IT. Whether you've always been interested in computers, enjoy fixing technical problems or simply want to learn more about the world of technology, this role will give you the opportunity to build your skills and gain experience in a real working environment.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT Support. Afterwards, we'll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You'll get hands-on experience across all areas of technical support, from configuring devices and supporting users with software issues to troubleshooting hardware, resolving technical problems and learning about networks and IT infrastructure. With our unique curriculum and one-to-one support, you'll accelerate your skills and gain the qualification and confidence you need to thrive in IT.

You'll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

INDIT