Skip to main content
Post your CV and find your next job on Indeed!

IT Support Technician jobs in Dorset

Sort by: -
    • Participate in an out of hours support rota once competent.
    • Providing technical support for hardware, software, telephony and network systems.
    • View all SHOREFIELD HOLIDAYS LTD jobs - St. Leonards and St. Ives West jobs - IT Technician jobs in St. Leonards and St. Ives West
    • Salary Search: ICT Support Technician salaries in St. Leonards and St. Ives West
    • See popular questions & answers about SHOREFIELD HOLIDAYS LTD
    • This role offers support to the Service Desk Manager for weekly reporting and analysis of data as well as ticket triage.
    • You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues,…
    • Providing responsive, reactive and timely technical support to the business - being the first point of contact to the business for IT and Business System…
    • Proactive support of key products ensuring systems are functioning efficiently in collaboration with the support team.
    • Capacity planning and Trend Analysis.
    • Maintain accurate records of support activities, asset inventories, and changes to systems and security settings.
    • High level of attention to detail.
    • Provide first line fix on all IT and technical support for the business including head office and field support as necessary.
    • Job Types: Permanent, Full-time.
    • Participate in a 24/7 on-call rota to support business-critical services.
    • Proven ability to manage and support both physical server infrastructure and…
    • Propose improvements to documentation and support processes.
    • Background or interest in IT systems and support.
    • Experience working to SLA targets.
    • Maintain application support documentation, operational procedures, knowledge articles and service ownership information.
    • Standard hours are 37.5 per week.
    • Experience or willingness to learn and support Cab9 dispatch software.
    • Has experience in an IT support role, ideally 1-2 years minimum.
    • Continuous learning - support for development and professional certifications.
    • Escalation hero: Take ownership of complex technical problems that need expertise…
    • 1+ years in a technical support or similar role.
    • You'll be the technical expert our customers rely on, providing second-line support and ensuring seamless…
    • Provide first-line IT support to staff and students.
    • Resolve technical issues through remote and face-to-face support.
    • Pay: From £14,560.00 per year.
    • Job Type: Full Time 37.5 hours a week.
    • The Nourish Partnership Programme (NPP): A sector-leading programme that manages strategic integrations with third-party…

People also searched:

it technician
it support
it support technician
vehicle technician
it apprenticeship
it manager
ICT Support Technician
SHOREFIELD HOLIDAYS LTD
·
3.1
Oakdene Forest Park, St. Leonards and St. Ives West BH24 2RZ
Up to £37,500 a year
Permanent, Graduate, Full-time
Apply now

Job details

Up to £37,500 a year
Referral programme, Annual leave, Employee discount, Sick pay, Gym membership, Free parking, Additional leave, Store discount
Permanent, Graduate, Full-time
Oakdene Forest Park, St. Leonards and St. Ives West BH24 2RZ

Full job description

We are looking for a proactive and motivated ICT Support Technician to join our ICT team.

This is an exciting opportunity to play a key role in supporting the day-to-day operation, maintenance and development of ICT systems across Shorefield Holidays. You will provide technical support, help deliver ICT projects, maintain business-critical systems, and ensure colleagues across the business receive a high standard of technical assistance.

Working across multiple sites, you’ll be part of a team committed to innovation, reliability and exceptional service, helping to keep our parks connected and our technology running smoothly.

Key responsibilities:

· Providing technical support for hardware, software, telephony and network systems.

· Assisting with installation, configuration, maintenance and upgrade of ICT equipment and software.

· Diagnose and resolve technical issues, ensuring timely and effective service recovery for users and customers.

· Support the delivery and implementation of ICT projects and business system improvements.

· Monitor ICT systems and infrastructure, carrying out routine checks and maintenance activities.

· Assist with database administration and system management to ensure business continuity and minimise downtime.

· Deliver user training and guidance on ICT systems and software where required.

· Produce accurate management information, reports and system data as requested.

· Support ICT trainees through coaching and knowledge sharing.

· Contribute to the development and maintenance of ICT procedures, standards and documentation.

· Identify opportunities for system improvements and recommend cost-effective solutions and upgrades.

· Promote and maintain a strong health and safety culture, ensuring safe working practices are followed at all times.

· Undertake any other duties reasonably required to support the efficient operation of the ICT function and wider business.

· Participate in an out of hours support rota once competent.

About you:

· Full driving licence and vehicle to travel between sites.

· Passionate about technology and problem solving.

· Excellent communication and interpersonal skills.

· Strong troubleshooting and problem-solving skills.

· Ability to work independently and manage priorities effectively.

· A positive, customer focused approach.

· Committed to learning and developing new technical skills.

· Educated to A-Level standard or equivalent.

· Previous experience in an ICT support or similar technical role for over 1 year.

Shorefield Benefits:

· 28 days annual leave (bank holidays are included in the statutory allowance)

· Additional holiday awarded for length of service

· Birthday leave (after passing probation)

· Company events

· Discounted food

· Health and wellbeing programme

· Employee discount

· Gym membership

· Pool use

· Free on-site parking

· Referral programme

Job Types: Permanent, Full-time, Graduate

Pay: Up to £37,500.00 per year

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • On-site parking
  • Referral programme
  • Sick pay
  • Store discount

Experience:

  • Information Communication Technology: 1 year (required)

Licence/Certification:

  • Driving License? (required)

Work Location: In person

Let Employers Find YouUpload Your Resume