IT Support jobs in Norwich

Permanent
35hours/week
£50-54k per annum
Location: Home Based

Benefits include but not limited to:

• 36 days’ annual leave , inclusive of flexible bank holidays, increasing with length of service
• Enhanced maternity/paternity leave
• We match up to 8% pension
• Free counselling service
• Opportunities to develop and widen your skills
• 2 days of paid volunteering time per annum to support another part of the organisation

About us:
The Children’s Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

Our People, Culture, and Transformation domain is dedicated to creating an exceptional experience for our people and volunteers. We bring together strong people practices, modern digital tools, and meaningful data insights to build the skills, systems, and culture that help everyone thrive. By joining us, you’ll contribute to shaping an organisation that is supportive, forward‑thinking, and empowered by both people‑centred approaches and smart, connected technology, enabling The Children’s Society to grow its impact and deliver on our mission.

About the role:
As this role sits within our PCAT Domain, you’ll play a key part in our IT Operations team delivering secure, reliable infrastructure across Azure, Microsoft 365 and endpoints for around 700 colleagues

We’re looking for a hands-on, security-minded Senior Infrastructure/Cloud Engineer with the ability to strengthening the way we support our people and teams.

Key skills and experience:

Essential:

• Expert, hands-on knowledge of the Microsoft stack, including Azure infrastructure and networking, Microsoft 365, Intune and Defender
• Proven experience owning an Azure environment end to end, as the technical authority and escalation point for infrastructure
• Experience designing and improving secure, resilient infrastructure, including identity, endpoint management, disaster recovery and security operations

Desirable:

• Microsoft certifications across Azure, endpoint and security, such as AZ-104, AZ-305, MD-102 or SC-200
• ITIL Foundation, or experience working within ITIL-based service management
• Experience implementing Cyber Essentials Plus controls, or leading major infrastructure change and supplier transitions

Closing date: Midnight on 8th November
Interviews: W/C 16th November

The Children’s Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of employment references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.

In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.

AI tools can support your application but only when used appropriately. You’re welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters

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