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Level 1/2 IT Technician - job post

I T Builder Ltd
Unit 2a, Hartham Lane, Hertford SG14
£18,000 - £28,000 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 7 days.

Job details

Here’s how the job details align with your profile.


  • £18,000 - £28,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Day shift
  • Monday to Friday


Unit 2a, Hartham Lane, Hertford SG14

Pulled from the full job description

  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • On-site parking
  • Sick pay

Full job description

Job summary

Provide technical assistance to ITbuilder’s customers across a range of desktop and server computing as well as cloud services, networking, telephony and Internet connectivity services. A member of the Tech team is the first point of contact on the helpdesk, handling inbound calls and emails as well as working on technical solutions to service tickets raised.

Key responsibilities

  • Provide technical assistance to the ITbuilder's client base on a variety of issues
  • Escalate tickets where appropriate
  • Handle inbound and outbound calls in a polite and professional manner
  • Respond to clients within set response times
  • Communicate with clients over the phone and by email
  • Record all time and notes within our ticket management system

Essential skills

  • Hard-working and willingness to learn
  • Excellent customer relations and communications skills, both written and verbal
  • Strong organisation skills
  • A general understanding of desktop operating systems including Windows 10, Windows 11 and MacOS
  • An awareness of Office 365 (Exchange Online and collaboration tools such as SharePoint and Microsoft Teams)
  • An understanding of basic network concepts; IP, LAN/WAN, DHCP, DNS, Wi-Fi, VPN
  • A good working knowledge of computer architecture
  • Experience with common productivity applications, Microsoft Office etc.

Non-essential skills but advantageous

  • Windows Server operating systems (AD, DNS, DHCP, file permissions, group policy)
  • Experience with telephony including SIP, VoIP and hosted PBX solutions
  • Knowledge of typical line-of-business applications e.g Sage

Job Types: Permanent, Full-time

Pay: £18,000.00-£28,000.00 per year


  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • On-site parking
  • Sick pay


  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Loyalty bonus
  • Performance bonus

Application question(s):

  • Can you confirm that you have a permanent right to work in the UK and will not need sponsorship for this either now or in the future?
  • Can you confirm that you will be living within a commutable radius of no more than 20km from the workplace?

Work Location: In person

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