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    • Knowledge of networking, cyber security, business applications and telephony systems would also be an advantage.
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    • Printing, scanning and other end-user technologies.
    • Providing technical support to customers through digital, email, telephone and face-to-face channels.
    • Previous experience providing IT support (essential).
    • Escalate and liaise support queries with internal Inspired IT or with external third-party companies.
    • This role will involve supporting a primary school where you will be the liaison between your schools and our client, ensuring that they are kept informed about…
    • Managing user accounts, permissions and licenses.
    • The Volunteer Tutors Organisation (VTO) is seeking a candidate for a hands-on technology support role to help…
    • You’ll support the smooth running of end-user IT equipment, including desktop and mobile devices, audio-visual equipment, printers and other peripherals.
    • Reporting to the Head Teacher, you will provide school based technical support to teaching staff and pupils.
    • All you need is a device with a camera and access…
    • Assist with device migrations, user setup, testing and post-deployment support at school locations.
    • You will have access to training and support for continued…
    • Development of user guidance, knowledge base articles and self-service resources to improve the user experience.
    • Full time – 37 hours per week*.
    • IT support: 5 years (required).
    • Practical experience with Gamma, 8x8 and iPECS telephony solutions, including deployment, configuration, troubleshooting and…
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    • Some flexible working may be required to support Trust events and support requirements.
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    • You will take ownership of complex incidents, support end user devices, and play an active role in maintaining high service standards across the organisation.
    • Maintain accurate IT documentation, asset registers and support records.
    • Provide friendly, professional support to colleagues across the business.
    • Prioritise systems support tasks and monitor and maintaining system performance.
    • As an international organisation, occasional overseas travel may be required to…
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    • Keeping accurate records and contributing to support documentation.
    • Managing and updating support tickets in our helpdesk system.
    • You’ll fit right in if you*.

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Job Post Details

ICT Support Officer
Fenland District Council
·
4.5
March PE15
£37,563 - £42,123 a year
Permanent, Full-time
Apply on company site

Job details

£37,563 - £42,123 a year
Permanent, Full-time
March PE15

Full job description

We are looking for an IT professional with experience of supporting business applications, Microsoft 365 services, endpoint devices, and other ICT services.


Previous experience within an ICT support environment is required as you will be working as part of our Service Desk team.


Knowledge of networking, cyber security, business applications and telephony systems would also be an advantage.


If you are interested in this post and would like to apply, please complete an online application form by clicking apply now. If you have any issues completing the form please email our Recruitment Team Recruitment@fenland.gov.uk.


Closing date for applications: 22nd November 2026

No CVs please.


To view a copy of the job description please click the following link :ICT Support Officer - JD

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