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    • Ideally have an insurance Claims background.
    • We are a Claims Management Organisation providing full 24-hour FNOL & Claims Assistance to Insurance Brokers and…
    • Introducing customers to Homebox's range of products and services, including utilities and contents insurance.
    • £25k–£30k basic salary depending on experience.
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    • £154.44 per day (including VAT).
    • Choose your own working days (1 weekend day required).
    • UK insurance broking: 5 years (required).
    • Is your insurance experience recent (within the last 10 years)?
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    • Speak directly with staff and offer employee benefits that truly improve lives – from health support to financial protection with our insurance offering.
    • You’ll have initial insurance experience, or a strong background in sales and/or customer service.
    • Package: Salary Negotiable, Monthly Bonus + Benefits*.
    • From £26,700 (level 2) to £31,500 (level 3) plus overtime and excellent holidays (5 weeks plus Bank Holidays) Monday to Friday.
    • Job Types: Full-time, Permanent.
    • FNOL: First notification of loss – taking calls from customers reporting new motor insurance claims.
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    • UK insurance broking: 5 years (required).
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    • UK insurance broking: 5 years (required).
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    • 5+ years of UK insurance experience in a broking,…
    • Providing customers with new quotations.
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    • Car allowance, free breakdown cover, health insurance, and free travel insurance based on tenure.
    • In this role, you will handle high-volume inbound and outbound…
    • Additional benefits based on time served such as car allowance, free breakdown cover, health Insurance, and free travel insurance.

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Job Post Details

Motor Claims Handler - job post

Lemonaid Motor Legal
Rotherham S60 1FG•Hybrid work
£21,000 - £25,500 a year - Permanent, Full-time

Job details

Pay

  • £21,000 - £25,500 a year

Job type

  • Permanent
  • Full-time

Location

Rotherham S60 1FG•Hybrid work

Benefits

Pulled from the full job description

  • Referral programme
  • Annual leave
  • Free parking
  • On-site parking

Full job description

ABOUT US:

We are a Claims Management Organisation providing full 24-hour FNOL & Claims Assistance to Insurance Brokers and Insurers all over the UK. Formed through years of motor claims experience, we provide a fresh look at motor claims to deliver the best customer journey in the event of a claim. We specialise in credit hire, credit repair, and innovative mobility solutions within our extensive repair network and hire provisions. We offer a bespoke service which is delivered every time, to ensure a far more superior process and client satisfaction.

The right candidate will have proven experience within a contact centre environment. Culture is vitally important, and all employees can be assured their opinions matter, and their work is appreciated, everyone is actively encouraged to progress within the organisation as it continues to grow. You will be accountable for participating in a professional and successful operating culture by meeting the needs of clients and suppliers and the continuous search for ways to improve the customer experience.

ABOUT THE ROLE:

You will be the crucial link between our customers and the resolution of their motor claims.

  • Accepting new cases and acknowledging receipt to our Business Partners & Supply Chain
  • Dealing with all aspects of client and customer contact (from initial contact until either refusal or off-hire)
  • Gathering information from Customers, Witnesses and Third-Parties by telephone, post and email to allow the full assessment of claims
  • Obtaining all supportive documentation from the client and checking that all is in order
  • Keeping all parties involved updated on a regular basis
  • Identifying customer requirements for additional services
  • Maintaining up-to-date records on the case management system
  • Dealing with general telephone enquiries
  • Assisting with customer queries and complaints in line with company policy
  • Ability to prioritise your work and balance your workload (emails, calls and other duties)
  • Maintaining a good working relationship with our suppliers
  • Ensure good consumer outcomes

ABOUT YOU:

  • Excellent communication and interpersonal skills
  • Ideally have an insurance Claims background
  • Great telephone manners
  • Good geographical knowledge of the UK
  • Organisational skills

REWARDS & BENEFITS:

- Annual performance reviews,

- 25 days annual leave (increasing up to 27 days during the length of service) plus Bank Holidays,

- Hybrid working possibility after successful completion of the probationary period

- Regular staff incentives and rewards,

- Referral Scheme,

- Dress Down Friday

- Health & wellbeing programme

- Secure, free onsite parking at our Rotherham Office.

Job Types: Full-time, Permanent

Pay: £21,000.00-£25,500.00 per year

Experience:

  • Customer service: 2 years (required)

Work Location: In person

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